CQ: Developing Cultural Intelligence at Work

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This book explains to those living and working in another country how to identify and develop their Cultural Intelligence, or CQ. Cultural intelligence is an outsider’s natural ability to interpret and respond to unfamiliar cultural signals in an appropriate manner.

CQ is distinguished by three core features: the head, or the ability to discover new information about a culture; the heart, or one’s motivation and confidence in dealing with a culture; and the body, or the capability to adapt actions and behavior so that they are appropriate in a new culture.

A manager with a high CQ can enter into new cultural settings—national, professional, organizational, regional—and immediately understand what is happening and why, confidently interact with people, and engage in the right actions. Filled with real-world examples and case studies, this book explains how to assess one’s own skills and improve one’s CQ.

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Editorial Reviews

From the Publisher

"This book is an immensely useful guide to the use of cultural intelligence at work. Cultural intelligence is the individual's capacity for successful work and social adaptation to new cultural settings, and indeed to any unfamiliar social environment. Part I details the various components of cultural intelligence. Part II provides realistic, practical, culture-sensitive stories from intercultural work settings. It describes how leading multicultural organizations deal with cultural diversity, how to create high performing international teams, how to improve job assignments to other cultures, how to deal with a diverse work force, and how to lead people in international organizations."—Harry C. Triandis, University of Illinois, at Urbana-Champaign

"One of tomorrow's certainties is that more and more people will need to understand the effects of culture on behavior and the impact of cultural differences. In CQ, the authors give us important frameworks and insights for developing an understanding of cultures other than our own. Throughout the book, interesting, intriguing, and stimulating examples are presented that focus on cultural differences in workplace interactions and the necessity for dealing with them effectively from the points of view of all stakeholders involved."—Richard Brislin, University of Hawaii

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Product Details

  • ISBN-13: 9780804771726
  • Publisher: Stanford University Press
  • Publication date: 4/30/2010
  • Pages: 264
  • Sales rank: 1,164,020
  • Product dimensions: 5.90 (w) x 8.90 (h) x 0.70 (d)

Meet the Author

P. Christopher Earley is Auran J. Fox Chair in Business and Dean of the University of Connecticut School of Business. Soon Ang is the Goh Tjoei Kok Chair Professor in International Management & IT at the Nanyang Business School, Nanyang Technological University, Singapore. Joo-Seng Tan is Associate Professor of Management at Nanyang Technological University's Nanyang Business School.
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Table of Contents

Introduction : positioning cultural intelligence in the global economy 1
Ch. 1 What is cultural intelligence and why does it matter? 19
Ch. 2 Preparing your mind : the cultural strategic thinking basis of CQ 42
Ch. 3 Directing your energy : the motivational basis of CQ 61
Ch. 4 Presenting yourself : the behavioral basis of CQ 82
Ch. 5 Working effectively in the culturally diverse workplace 103
Ch. 6 Succeeding in global work assignments 124
Ch. 7 Building high-performing global teams 150
Ch. 8 Leading globally 175
Ch. 9 Summary and concluding thoughts 199
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