Crash Course in Reference (Crash Course Series)

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Overview

This introductory book is a basic review of reference services in public libraries. It includes tips on locating resources in both print and online formats, makes suggestions for purchases and maintenance of the reference collection, reviews the ethical aspects of providing information to all patrons, and provides information on how to join a network of reference librarians who can assist you when you cannot find an answer.

A basic explanation of reference services for those with little formal LIS training working in small rural libraries or others who have been working in other areas and wish to brush up on their skills, this author provides an introduction to reference services including search strategies.

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Editorial Reviews

From the Publisher

". . . a complete guidebook for librarians in keeping and maintaining a reference collection. Focusing on using resources to find the best and most efficient books on every subject, and information on finding the answer when it continues to elude ones search, Crash Course in Reference is a top pick for any librarian trying to make their collection the best possible."

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Midwest Book Review

"This book is written for practicing librarians and library staff who do not possess a professional education in librarianship. Information is presented in straightforward style with professional terminology defined and filled with practical advice… Database searching is very clearly explained."

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Library Media Connection

"Author Charlotte Ford's clear writing style and obvious reference know-how results in an easy-to-read introduction to the art of providing assistance to your library users. . . . Ford has put together a clearly written, thoughtful guide that provides logical, sound reasoning to direct your approach to learning about reference work. Although aimed at beginners, its reading can serve as a gentle reminder of good practice that benefits all of us involved in reference service."

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Collection Management

"Bottom line: Recommended."

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Teacher Librarian

"Charlotte Ford's book entails a comprehensive overview of reference resources for library paraprofessionals, librarians returning to the library field and looking for a refresher, or individuals interested in career possibilities…I think this is a good book to keep as a reference tool. When time permits, go back and review the chapters searching the websites, checking out what your library owns, and even doing the review questions at the end of each chapter."

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Colorado Association of Libraries

"Written for the new librarian or one who has no training in reference services, or for the librarian needing a refresher of reference service or an introduction to the new reference methodology and resources available today, Crash Course in Reference truly presents the reader with a comprehensive overview of working as a reference librarian, from the interview, to the collection, to finding materials, and more. . . . Useful for the future reference librarian as well as a resource of materials to be included in a reference library, the work is a great review as well as introduction to the life of a librarian, illustrating both the positive and the challenging situations."

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ARBA

"One in a series of Crash Course titles from Libraries Unlimited, Crash Course in Reference fulfills the promise implied in its title. Ford has crafted a succinct, well-designed manual for all things reference in public library settings… Crash Course in Reference is an affordable, must-have resource for public libraries of all sizes and is of particular interest for training new staff.' "

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Reference & User Services Quarterly

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Product Details

  • ISBN-13: 9781591584636
  • Publisher: ABC-CLIO, Incorporated
  • Publication date: 4/30/2008
  • Series: Crash Course Series
  • Edition description: New Edition
  • Pages: 143
  • Sales rank: 511,184
  • Age range: 18 years
  • Product dimensions: 8.40 (w) x 10.90 (h) x 0.60 (d)

Meet the Author

CHARLOTTE FORD is an Assistant Professor in the School of Library and Information Science at San Jose State University. She holds a BA degree from Earlham College and a MLS and PhD from Indiana University. She has reference library experience in Bogota, Colombia and Birmingham-Southern College in Birmingham, Alabama.

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Table of Contents

Ch. 1 What Is Reference Service? 1

Ch. 2 Communicating with Your Patrons 9

Ch. 3 Building and Maintaining a Reference Collection 21

Ch. 4 Searching Print and Electronic Sources 31

Ch. 5 Finding Books: Library Catalogs and Bibliographies 47

Ch. 6 Finding Articles: Indexes and Databases 59

Ch. 7 Finding Background Information and Definitions: Encyclopedias and Dictionaries 73

Ch. 8 Finding Facts Fast: Ready Reference 83

Ch. 9 Using the Web to Reach Your Patrons and Help Them Find Information 91

Ch. 10 Reference Ethics and Reference Policies 101

Ch. 11 Networking with Other Libraries and Librarians 111

Ch. 12 For More Information 121

Index 135

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