Creating High Performance Organizations: Survey of Practices and Results of Employee Involvement and TQM in Fortune 1000 Companies

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Product Details

  • ISBN-13: 9780787901714
  • Publisher: Wiley, John & Sons, Incorporated
  • Publication date: 8/11/1995
  • Series: Management Ser.
  • Edition number: 1
  • Pages: 208
  • Product dimensions: 8.52 (w) x 10.88 (h) x 0.49 (d)

Table of Contents

Tables and Figures
The Authors
Introduction: Studying Employee Involvement and Total Quality Management 1
Sect. 1 Sharing Information 9
Sect. 2 Developing Knowledge 13
Sect. 3 Rewarding Performance 18
Sect. 4 Redistributing Power 26
Sect. 5 Patterns of Information, Knowledge, Rewards, and Power 32
Sect. 6 Adopting Total Quality Programs and Practices 45
Sect. 7 Relationships Between Employee Involvement and Total Quality Programs 51
Sect. 8 Reward System Results 61
Sect. 9 Power-Sharing Results 64
Sect. 10 Results of Employee Involvement Efforts 68
Sect. 11 Results of TQM Efforts 75
Sect. 12 Results of Combining Employee Involvement and TQM Programs 78
Sect. 13 Financial Effects of Employee Involvement and TQM 86
Sect. 14 Coverage of Employee Involvement and TQM Practices 97
Sect. 15 Organizational Size, Downsizing, and Delayering 101
Sect. 16 Differences Between Service and Manufacturing Organizations 111
Sect. 17 The Impact of Competitive Environment 117
Sect. 18 The Influence of Union Status 123
Sect. 19 Plans for Adopting Employee Involvement and TQM 133
Sect. 20 Toward High Performance Organizations: Changes and Future Directions 142
Resource A The Questionnaire 149
Resource B Glossary of Terms 171
Resource C Construction and Calculation of Index Scores 177
References 183
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