Creating the New American Hospital: A Time for Greatness / Edition 1by V. Clayton Sherman
Pub. Date: 02/24/1993
At a time when the health care industry is going through a crisis—closures, layoffs, litigation, soaring costs, dissatisfied customers, and increased turnover—some hospitals have dramatically improved quality, productivity, and profitability. How? The leaders of those hospitals have undertaken the systematic and radical transformation necessary to… See more details below
At a time when the health care industry is going through a crisis—closures, layoffs, litigation, soaring costs, dissatisfied customers, and increased turnover—some hospitals have dramatically improved quality, productivity, and profitability. How? The leaders of those hospitals have undertaken the systematic and radical transformation necessary to create a hospital equipped to thrive in today's tumultuous and highly competitive environment. Creating the New American Hospital provides health care leaders with the insights they need to make this transformation. Meeting the challenges of operating in today's health care environment, argues V. Clayton Sherman, requires nothing less than a complete, revolutionary transformation in how hospitals are managed—the creation of the New American Hospital. In this book, he offers health care leaders an in-depth picture of how the New American Hospital operates and presents detailed, proven guidance for undertaking the transition that hospitals must make if they are to adapt.Over the past thirteen years, Sherman has consulted with hundreds of hospitals, helping health care executives across the country to make successful organizational transformation happen. Offering detailed examples drawn from field experience, he demonstrates how hospitals have effectively applied his management approach and achieved demonstratable and rapid improvements in customer satisfaction, quality, staff growth, organizational climate, productivity, innovation, and profitability. Sherman describes the New American Hospital model and how it differs from the failing management approach associated with the industry's past. He details how this new model requires a complete revision of management approach, use of people, response to the customer, and organization structure. And he offers guidelines for understanding and carrying out the many aspects of organizational renewal—including assessing change readiness, formulating a plan, gaining consensus
Table of Contents
BUILDING A BRIGHTER FUTURE FOR AMERICAN HEALTH CARE.
Why Hospitals Fail.
Reinventing the American Hospital.
HOW THE NEW AMERICAN HOSPITAL FUNCTIONS.
Unleashing People for Contribution.
Delivering the Service Strategy.
The Quality-Productivity-Innovation Equation.
A Streamlined Management System.
Optimizing Organizational Structure.
SUCCEEDING IN ORGANIZATIONAL RENEWAL.
Leading the Transition.
Managing Wide-Scale Change and Reconstruction.
Preparing for Transformation.
Implementing the Renewal Strategy.
Accelerating the Change Process.
Driving Change with Rewards.
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