Creating the New American Hospital: A Time for Greatness / Edition 1

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At a time when the health care industry is going through a crisis—closures, layoffs, litigation, soaring costs, dissatisfied customers, and increased turnover—some hospitals have dramatically improved quality, productivity, and profitability. How? The leaders of those hospitals have undertaken the systematic and radical transformation necessary to create a hospital equipped to thrive in today's tumultuous and highly competitive environment. Creating the New American Hospital provides health care leaders with the insights they need to make this transformation.

Outlines change in mgmt approach, use of people, response to the customer & organizational structure.

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Editorial Reviews

The author is founder and director of a management consulting firm for hospitals. He describes a new model and tells how to make the complete revision in approach that it demands. Annotation c. Book News, Inc., Portland, OR (
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Product Details

  • ISBN-13: 9781555425142
  • Publisher: Wiley
  • Publication date: 2/24/1993
  • Series: The Jossey-Bass Health Series
  • Edition number: 1
  • Pages: 336
  • Product dimensions: 0.88 (w) x 6.00 (h) x 9.00 (d)

Meet the Author

V. CLAYTON SHERMAN is founder and president of Management House, Inc., in Inverness, Illinois. Management House provides management development, organization development, and human resource services to a wide range of hospitals, Fortune 500 companies, associations, and emerging growth organizations. His consulting work has won numerous awards for his clients including achieving placement in the HCIA-Mercer list of the Top 100 Hospitals, Press-Ganey's nationally best-rated hospital in customer satisfaction, and 3M Innovations in Health Care Award for an organization's transformation using the New American Hospital model.Sherman's audiocassette programs, "The Uncommon Leader" and "Strategies for Stress Free Living," have been among the best-selling management programs of all time. he is the author of From Losers to Winners (1987) and Managerial Performance and Promotability (1984).

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Table of Contents

The Author
Pt. 1 Building a Brighter Future for American Health Care 1
1 Why Hospitals Fail 3
2 Reinventing the American Hospital 14
Pt. 2 How the New American Hospital Functions 31
3 Unleashing People for Contribution 33
4 Delivering the Service Strategy 56
5 The Quality-Productivity-Innovation Equation 84
6 A Streamlined Management System 116
7 Optimizing Organizational Structure 137
Pt. 3 Succeeding in Organizational Renewal 157
8 Leading the Transition 159
9 Managing Wide-Scale Change and Reconstruction 185
10 Preparing for Transformation 210
11 Implementing the Renewal Strategy 228
12 Accelerating the Change Process 260
13 Driving Change with Rewards 276
Recommended Readings 294
Index 301
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