Creating the New American Hospital: A Time for Greatness / Edition 1

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Overview

At a time when the health care industry is going through a crisis—closures, layoffs, litigation, soaring costs, dissatisfied customers, and increased turnover—some hospitals have dramatically improved quality, productivity, and profitability. How? The leaders of those hospitals have undertaken the systematic and radical transformation necessary to create a hospital equipped to thrive in today's tumultuous and highly competitive environment. Creating the New American Hospital provides health care leaders with the insights they need to make this transformation.

Outlines change in mgmt approach, use of people, response to the customer & organizational structure.

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Editorial Reviews

From the Publisher
"This hands-on guidebook is full of useful suggestions for making America's hospital's the caring—and cost-effective—places they should be. From managing by key results areas to employee empowerment to strategies for putting the customer first, Clayton Sherman brings the best of new management wisdom to health care." (Rosabeth Moss Kanter, author of When Giants Lean to Dance and coauthor of The Challenge of Organizational Change)

"A superb book, containing many ideas that will ensure the success of those who manage hospitals. A thought-provoking book written at a most appropriate time as our nation moves forward with much needed health reform." (Richard E. Meiers, president and CEO, Hawaii Hospital Association)

"Provides an exciting, values-centered approach to leading organizational change that produces rapid and lasting results. Must reading for the emerging health care leaders of the next century." (Coyla Anderson, Executive vice president, operations, Holy Cross Health System)

"As hospitals enter into a period of substantial health care reform, Creating the New American Hospital provides hospital leaders, trustees, medical staffs, and other personnel with practical guidelines for ensuring that quality health care is delivered in an affordable and effective way." (Terry TownsAnd, CAE, president and CEO of the Texas Hospital Association)

Booknews
The author is founder and director of a management consulting firm for hospitals. He describes a new model and tells how to make the complete revision in approach that it demands. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Product Details

  • ISBN-13: 9781555425142
  • Publisher: Wiley
  • Publication date: 2/24/1993
  • Series: The Jossey-Bass Health Series
  • Edition number: 1
  • Pages: 336
  • Product dimensions: 0.88 (w) x 6.00 (h) x 9.00 (d)

Meet the Author

V. CLAYTON SHERMAN is founder and president of Management House, Inc., in Inverness, Illinois. Management House provides management development, organization development, and human resource services to a wide range of hospitals, Fortune 500 companies, associations, and emerging growth organizations. His consulting work has won numerous awards for his clients including achieving placement in the HCIA-Mercer list of the Top 100 Hospitals, Press-Ganey's nationally best-rated hospital in customer satisfaction, and 3M Innovations in Health Care Award for an organization's transformation using the New American Hospital model.Sherman's audiocassette programs, "The Uncommon Leader" and "Strategies for Stress Free Living," have been among the best-selling management programs of all time. he is the author of From Losers to Winners (1987) and Managerial Performance and Promotability (1984).

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Table of Contents

BUILDING A BRIGHTER FUTURE FOR AMERICAN HEALTH CARE.

Why Hospitals Fail.

Reinventing the American Hospital.

HOW THE NEW AMERICAN HOSPITAL FUNCTIONS.

Unleashing People for Contribution.

Delivering the Service Strategy.

The Quality-Productivity-Innovation Equation.

A Streamlined Management System.

Optimizing Organizational Structure.

SUCCEEDING IN ORGANIZATIONAL RENEWAL.

Leading the Transition.

Managing Wide-Scale Change and Reconstruction.

Preparing for Transformation.

Implementing the Renewal Strategy.

Accelerating the Change Process.

Driving Change with Rewards.

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