Creating the New American Hospital: A Time for Greatness / Edition 1

Hardcover (Print)
Used and New from Other Sellers
Used and New from Other Sellers
from $1.99
Usually ships in 1-2 business days
(Save 97%)
Other sellers (Hardcover)
  • All (21) from $1.99   
  • New (5) from $65.28   
  • Used (16) from $1.99   

Overview

At a time when the health care industry is going through a crisis—closures, layoffs, litigation, soaring costs, dissatisfied customers, and increased turnover—some hospitals have dramatically improved quality, productivity, and profitability. How? The leaders of those hospitals have undertaken the systematic and radical transformation necessary to create a hospital equipped to thrive in today's tumultuous and highly competitive environment. Creating the New American Hospital provides health care leaders with the insights they need to make this transformation. Meeting the challenges of operating in today's health care environment, argues V. Clayton Sherman, requires nothing less than a complete, revolutionary transformation in how hospitals are managed—the creation of the New American Hospital. In this book, he offers health care leaders an in-depth picture of how the New American Hospital operates and presents detailed, proven guidance for undertaking the transition that hospitals must make if they are to adapt.Over the past thirteen years, Sherman has consulted with hundreds of hospitals, helping health care executives across the country to make successful organizational transformation happen. Offering detailed examples drawn from field experience, he demonstrates how hospitals have effectively applied his management approach and achieved demonstratable and rapid improvements in customer satisfaction, quality, staff growth, organizational climate, productivity, innovation, and profitability. Sherman describes the New American Hospital model and how it differs from the failing management approach associated with the industry's past. He details how this new model requires a complete revision of management approach, use of people, response to the customer, and organization structure. And he offers guidelines for understanding and carrying out the many aspects of organizational renewal—including assessing change readiness, formulating a plan, gaining consensus

Outlines change in mgmt approach, use of people, response to the customer & organizational structure.

Read More Show Less

Editorial Reviews

From the Publisher
"This hands-on guidebook is full of useful suggestions for makingAmerica's hospital's the caring—and cost-effective—places theyshould be. From managing by key results areas to employeeempowerment to strategies for putting the customer first, ClaytonSherman brings the best of new management wisdom to health care."(Rosabeth Moss Kanter, author of When Giants Lean to Dance andcoauthor of The Challenge of Organizational Change)

"A superb book, containing many ideas that will ensure the successof those who manage hospitals. A thought-provoking book written ata most appropriate time as our nation moves forward with muchneeded health reform." (Richard E. Meiers, president and CEO,Hawaii Hospital Association)

"Provides an exciting, values-centered approach to leadingorganizational change that produces rapid and lasting results. Mustreading for the emerging health care leaders of the next century."(Coyla Anderson, Executive vice president, operations, Holy CrossHealth System)

"As hospitals enter into a period of substantial health carereform, Creating the New American Hospital provides hospitalleaders, trustees, medical staffs, and other personnel withpractical guidelines for ensuring that quality health care isdelivered in an affordable and effective way." (Terry TownsAnd,CAE, president and CEO of the Texas Hospital Association)

Booknews
The author is founder and director of a management consulting firm for hospitals. He describes a new model and tells how to make the complete revision in approach that it demands. Annotation c. Book News, Inc., Portland, OR (booknews.com)
Read More Show Less

Product Details

  • ISBN-13: 9781555425142
  • Publisher: Wiley
  • Publication date: 2/24/1993
  • Series: The Jossey-Bass Health Series
  • Edition number: 1
  • Pages: 336
  • Product dimensions: 0.88 (w) x 6.00 (h) x 9.00 (d)

Meet the Author

V. CLAYTON SHERMAN is founder and president of Management House, Inc., in Inverness, Illinois. Management House provides management development, organization development, and human resource services to a wide range of hospitals, Fortune 500 companies, associations, and emerging growth organizations. His consulting work has won numerous awards for his clients including achieving placement in the HCIA-Mercer list of the Top 100 Hospitals, Press-Ganey's nationally best-rated hospital in customer satisfaction, and 3M Innovations in Health Care Award for an organization's transformation using the New American Hospital model.Sherman's audiocassette programs, "The Uncommon Leader" and "Strategies for Stress Free Living," have been among the best-selling management programs of all time. he is the author of From Losers to Winners (1987) and Managerial Performance and Promotability (1984).

Read More Show Less

Table of Contents

BUILDING A BRIGHTER FUTURE FOR AMERICAN HEALTH CARE.

Why Hospitals Fail.

Reinventing the American Hospital.

HOW THE NEW AMERICAN HOSPITAL FUNCTIONS.

Unleashing People for Contribution.

Delivering the Service Strategy.

The Quality-Productivity-Innovation Equation.

A Streamlined Management System.

Optimizing Organizational Structure.

SUCCEEDING IN ORGANIZATIONAL RENEWAL.

Leading the Transition.

Managing Wide-Scale Change and Reconstruction.

Preparing for Transformation.

Implementing the Renewal Strategy.

Accelerating the Change Process.

Driving Change with Rewards.

Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)