Creating Value with Knowledge: Insights from the IBM Institute for Business Value

by Eric Lesser (Editor), Laurence Prusak (Editor)

Overview

The mid-1990s saw the rise of an important movement: a recognition that organizational knowledge, in its various forms and attributes, could be an important source of competitive advantage in the marketplace. Knowledge management has become one of the core competencies in today's competitive environment, where so much value in companies resides in their people, systems, and processes. Creating Value with Knowledge: Insights from the IBM Institute for Knowledge-based Organization examines a variety of important knowledge-related topics, some of which has been previously published in such journals as the Harvard Business Review, the California Management Review, and the Sloan Management Review, such as the use of informal networks, communities of practice, the impact of knowledge on successful alliances, social capital and trust, narrative and storytelling and the use of human intermediaries in the knowledge management process. It includes contributions from such leading thinkers as Lawrence Prusak, Dorothy Leonard, Eric Lesser, Rob Cross, and David Snowden. This book synthesizes some of the best thinking by the IBM Institute for Knowledge-Based Organizations, a think tank whose research agenda focuses on the management methods for deriving tangible business value from knowledge management and their real-world application.

Product Details

ISBN-13:	9780199883110
Publisher:	Oxford University Press
Publication date:	12/04/2003
Sold by:	Barnes & Noble
Format:	eBook
File size:	4 MB

Table of Contents

1. How to Invest in Social Capital, Laurence Prusak and Don Cohen2. Fast Friends - Virtuality and Social Capital, Eric Lesser and Joseph Cothrel3. Trust and Knowledge SharingA Critical Combination, Daniel Z. Levin, Rob Cross, Lisa C. Abrams, Eric L. Lesser4. Six Myths About Informal Networks - and How to Overcome Them, Rob Cross, Nitin Nohria and Andrew Parker5. Knowing What We Know: Supporting Knowledge Creation and Sharing in Social Networks, Rob Cross, Andrew Parker, Laurence Prusak and Stephen P. Borgatti6. Making Invisible Work Visible: Using Social Network Analysis to Support Strategic Collaboration, Rob Cross, Stephen P. Borgatti, and Andrew Parker7. Communities of Practice and Organizational Performance, Eric L. Lesser and John Storck8. Keeping Communities of Practice Afloat: Understanding and Fostering Roles in Communities, Michael Fontaine9. Learning from the Connected Customer: Enhancing Customer Web Sites With Community, Eric Lesser and Michael Fontaine10. Knowledge Resource Exchange in Strategic Alliances, Salvatore Parise and John C. Henderson11. Leveraging Knowledge Management Across Strategic Alliances, Salvatore Parise and Lisa Sasson12. Using Mentoring and Storytelling to Transfer Knowledge in the Workplace, Walter Swap, Dorothy Leonard, Mimi Shields, and Lisa Abrams13. Narrative Patterns: The Perils and Possibilities of Using Story in Organisations, David Snowden