Crisis in Organizations II / Edition 2by Laurence Barton, Barton Laurence
Pub. Date: 04/18/2000
Publisher: Cengage Learning
Crisis in Organizations is the most definitive and thorough work in the field of crisis management, providing detailed research and sound advice on preventing and managing crisis. Readers explore the array of incidents that face managers and organizations in crisis through a thoughtful blend of academic case studies and practitioner insights. An analysis of over… See more details below
Crisis in Organizations is the most definitive and thorough work in the field of crisis management, providing detailed research and sound advice on preventing and managing crisis. Readers explore the array of incidents that face managers and organizations in crisis through a thoughtful blend of academic case studies and practitioner insights. An analysis of over 1400 disasters was completed in creating Crisis in Organizations to allow the reader to benefit from the learning curve of those confronted with real crisis.
Table of Contents
|Ch. 1||The Crisis Primer||1|
|Ch. 2||Recognizing a Crisis Situation||11|
|Ch. 3||Anticipating Crisis is a Tool of Smart Management||29|
|Ch. 4||Public Opinion and Crisis: From Main Street to Wall Street||43|
|Ch. 5||Sound Bites: Effective Communications When "It" Hits the Fan||61|
|Ch. 6||What Will We Tell Our Employees?||85|
|Ch. 7||Managing Other Complex Crises||103|
|Ch. 8||Crime: A Growing Menace for Business||129|
|Ch. 9||Crisis and the Environment||159|
|Ch. 10||Weather As a Crisis Force||179|
|Ch. 11||This Is Hospitality?||191|
|Ch. 12||Preparing Managers for Crisis: Simulating and Testing||205|
|App. A||Crisis Management Plan Template||225|
|App. B||Crisis Web Resources||263|
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We have used Barton's books and videos in our hotels and casinos for over five years and find them the single best source for insight on what to do and not to do in a number of fairly troubling situations that hit the hospitality industry.
We use Barton's new book in our corporate training programs at American Express, and it's the best we have used. He writes in a breezy, easy to understand manner, one that managers and executives can use in their daily efforts. In my case, where I manage a large department, I am often dealing with threats of violence, erratic customers and other troublesome issues. Crisis In Organizations helped me better navigate a specific case that was, simply, scary. He combines the expertse of psychologists with criminologists and managers who have experienced all kinds of disasters to create a very direct, easy to understand template. His best chapter deals with workplace violence, but I also found the chapter on communication especially helpful, since I need to write and deliver messages to many employees on different issues...from negative financial news to warnings about natural disasters that close our offices. Overall, I'd say this is the single best tool I've encountered on the subject of how to prevent and manage a serious challenge at work.
I've read almost a dozen books in the field of crisis management and find Barton's is the best written, easiest to understand and most practical for management. His analysis is on target of how companies get into trouble, and how they can better manage workplace violence, product recalls and other fiascos. Because he has been a consultant to companies such as British Petroleum, Ford and Motorola, he gives real-life insight into real disasters at work. And I found the interviews with CEO's, public relations and various product managers extremely helpful. Finally, the template crisis management plan at the back of the book was easy to follow, and we used it at our company very effectively. The book is right up to date, including the Alaska Airlines crash earlier this year, so it is as timely as it is well written. I'd recommend it enthusiastically.