Crisis in Organizations II / Edition 2

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Crisis in Organizations is the most definitive and thorough work in the field of crisis management, providing detailed research and sound advice on preventing and managing crisis. Readers explore the array of incidents that face managers and organizations in crisis through a thoughtful blend of academic case studies and practitioner insights. An analysis of over 1400 disasters was completed in creating Crisis in Organizations to allow the reader to benefit from the learning curve of those confronted with real crisis.
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Editorial Reviews

From the Publisher

This extraordinary rich and well-written work should be not only a part of management training programs, but also required reading for every senior manager.

Barton's book is rare, adopted by leading colleges for classroom use, and by American Express, Nabisco, and others in training programs. It is scholarly yet practical...breathtaking in depth.

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Product Details

  • ISBN-13: 9780324024296
  • Publisher: Cengage Learning
  • Publication date: 4/18/2000
  • Series: Swc-General Business Series
  • Edition description: REV
  • Edition number: 2
  • Pages: 304
  • Product dimensions: 6.34 (w) x 9.06 (h) x 0.47 (d)

Meet the Author

Dr. Larry Barton is president of DeVry Institute of Technology in Phoenix, AZ. He is a leading expert in crisis management and management communications, and has authored two books for ITP: Crisis In Organizations (1993, second edition forthcoming March 2000) and Ethics: The Enemy In The Workplace (1995). Dr. Barton served as Director of Issues Management of Motorola, Inc., from 1994-95, managing global public relations for the technology giant. He was promoted to Vice President of Communications and Public Affairs in 1995 and led global PR for the company's semiconductor division until he decided to return to academe last year. Dr. Barton taught organizational behavior and crisis communication at Boston College, the University of Nevada at Las Vegas, Harvard Business School and Penn State Graduate Center prior to being named president of DeVry in 1999. He received a coveted Fulbright Senior Fellow Award in 1994, studying comparative Japanese management of crises such as product recalls and workplace violence. He was named Teacher of the Year in 1992 by the Board of Regents of the University of Nevada. As a consultant, Dr. Barton has managed response to over 300 serious incidents worldwide, including extortion, terrorism targeting industry, environmental incidents and rumors in the workplace. He has written for over 35 refereed academic journals worldwide and is the editor of seven books. He has been interviewed on ABC Nightline and CNBC and profiled in The Wall Street Journal. Dr. Barton's research interests include crisis management, workplace violence and change management.
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Table of Contents

Ch. 1 The Crisis Primer 1
Ch. 2 Recognizing a Crisis Situation 11
Ch. 3 Anticipating Crisis is a Tool of Smart Management 29
Ch. 4 Public Opinion and Crisis: From Main Street to Wall Street 43
Ch. 5 Sound Bites: Effective Communications When "It" Hits the Fan 61
Ch. 6 What Will We Tell Our Employees? 85
Ch. 7 Managing Other Complex Crises 103
Ch. 8 Crime: A Growing Menace for Business 129
Ch. 9 Crisis and the Environment 159
Ch. 10 Weather As a Crisis Force 179
Ch. 11 This Is Hospitality? 191
Ch. 12 Preparing Managers for Crisis: Simulating and Testing 205
App. A Crisis Management Plan Template 225
App. B Crisis Web Resources 263
Bibliography 265
Company Index 273
Name Index 275
Subject Index 277
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Customer Reviews

Average Rating 4.5
( 3 )
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Sort by: Showing all of 3 Customer Reviews
  • Anonymous

    Posted October 23, 2004

    Practical insight

    We have used Barton's books and videos in our hotels and casinos for over five years and find them the single best source for insight on what to do and not to do in a number of fairly troubling situations that hit the hospitality industry.

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  • Anonymous

    Posted May 5, 2000

    Workplace Violence: Best Chapter

    We use Barton's new book in our corporate training programs at American Express, and it's the best we have used. He writes in a breezy, easy to understand manner, one that managers and executives can use in their daily efforts. In my case, where I manage a large department, I am often dealing with threats of violence, erratic customers and other troublesome issues. Crisis In Organizations helped me better navigate a specific case that was, simply, scary. He combines the expertse of psychologists with criminologists and managers who have experienced all kinds of disasters to create a very direct, easy to understand template. His best chapter deals with workplace violence, but I also found the chapter on communication especially helpful, since I need to write and deliver messages to many employees on different issues...from negative financial news to warnings about natural disasters that close our offices. Overall, I'd say this is the single best tool I've encountered on the subject of how to prevent and manage a serious challenge at work.

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  • Anonymous

    Posted April 25, 2000

    The best book in the field, period.

    I've read almost a dozen books in the field of crisis management and find Barton's is the best written, easiest to understand and most practical for management. His analysis is on target of how companies get into trouble, and how they can better manage workplace violence, product recalls and other fiascos. Because he has been a consultant to companies such as British Petroleum, Ford and Motorola, he gives real-life insight into real disasters at work. And I found the interviews with CEO's, public relations and various product managers extremely helpful. Finally, the template crisis management plan at the back of the book was easy to follow, and we used it at our company very effectively. The book is right up to date, including the Alaska Airlines crash earlier this year, so it is as timely as it is well written. I'd recommend it enthusiastically.

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