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Best-selling author Richard K. James presents the latest skills and techniques for handling real crisis situations. Authoritative and based on the author's extensive experience teaching crisis intervention courses, the new edition presents a six-step model for dealing with people in crisis: Defining the Problem, Ensuring Client Safety, Providing Support, Examining Alternatives, Making Plans, and Obtaining Commitment. Using this model, the author then builds specific strategies for handling a myriad of different crisis situations - in many cases providing the dialogue that you might use as a nurse, minister, police officer, counselor, or other practitioner. At the end of this course, you will have developed skills and strategies that you can take out of the classroom and onto the street.
Richard "Dick" James is a Crader Professor of Counseling at the University of Memphis. He is a licensed psychologist and licensed professional counselor. He also is a Nationally Certified School Counselor. He is currently coordinator of psychological assessment at the University of Memphis Center for Rehabilitation and teaches graduate classes in crisis intervention, theories of counseling, and school counseling at the University of Memphis. He trains police officers for crisis intervention with the mentally ill and consults on crisis intervention planning and techniques with schools, agencies, and businesses.
Burl Gilliland was a twice Distinguished Professor Emeritus who taught in the Department of Counseling, Educational Psychology and Research at the University of Memphis. He was instrumental in founding the Ph.D. Program in Counseling Psychology in Memphis and served as the program director for more than a dozen years. He was recipient of the Martin Luther King, Jr. Human Rights Award for his work in race relations and human relations. He was a licensed psychologist, licensed professional counselor, and licensed school counselor. He was also a retired Captain in the U. S. Naval Reserve, having seen service in World War II and combat duty in the Korean War. He served in extensive consultative capacities with a variety of agencies, police departments, and medical and educational institutions, including service for 18 years as school psychologist for the Milan, TN School District. He was active in both APA and ACA since 1961.
Part One: CRISIS THEORY AND PRACTICE: BASIC TRAINING. 1. Approaching Crisis Intervention. 2. Culturally Effective Helping. 3. Basic Crisis Intervention Skills. 4. Crisis Case Handling. Part Two: HANDLING SPECIFIC CRISES: GOING INTO THE TRENCHES. 5. Telephone and On-Line Crisis Counseling. 6. Posttraumatic Stress Disorder. 7. Crisis of Lethality. 8. Sexual assault. 9. Partner violence. 10. Chemical dependency-crisis of addiction. 11. Personal Loss: Bereavement and Grief. 12. Crises in Schools. Part Three: CRISIS IN THE HUMAN SERVICES WORKPLACE: UNDER FIRE. 13. Violent Behavior in Institutions. 14. Crisis/Hostage Negotiation. 15. Human Services Workers in Crisis: Burnout, Vicarious Traumatization and Compassion Fatigue. Part Four: NEW DIRECTIONS: NO MAN'S LAND. 16. Off the Couch and Into the Streets. 17. Ecosystemic Crisis Intervention.