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From product defects to environmental disasters—almost every day a new corporate crisis hits the headlines. In the majority of cases the results are disastrous: costly and time-consuming efforts to establish a positive public image can be wiped out in seconds. The inadequate, and often damaging, response of American business to such adversity proves that we don’t need better crisis management—we need crisis leadership. Ian Mitroff offers a new proactive approach that focuses on doing everything humanly possible to prevent crisis before they happen, rather than merely putting the best possible spin on the aftermath. In easy-to-read, accessible language, Mitroff presents the critical, key lessons that will help managers lead the organization through a major crisis.
Chapter 1. Introduction—People, Technologies, and Crisis.
Chapter 2. The Failure of Conventional Thinking.
Chapter 3. The Failure of Conventional Organizations.
Chapter 4. The Failure of Conventional Responses.
Chapter 5. The Rise of Abnormal Accidents: A Brief History ofCrises.
Chapter 6. The Different Languages of Managers and Executives:The Personalities of Individuals.
Chapter 7. The Personalities of Organizations.
Chapter 8. Crisis Leadership and the Myers-Briggs.
Chapter 9. The Role of Conflict in Crisis Leadership.
Chapter 10. An Expanded View of Signal Detection.
Chapter 11. Thinking the Absurd.
Chapter 12. The Vital Importance of Spirituality in CrisisLeadership.