Crisis Management in Tourism

Crisis Management in Tourism

by Eric Laws, Bruce Prideaux, Kaye Chon
     
 

ISBN-10: 1845930479

ISBN-13: 9781845930479

Pub. Date: 01/15/2007

Publisher: CAB International North America

The history of modern tourism records many localized and some international crises characterized by extreme and sudden reduction in demand for specific destination areas or types of tourism product. Managerial responses to such events include both problem solving and market recovery steps, but these vary in effectiveness and recovery may be slow to occur after the

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Overview

The history of modern tourism records many localized and some international crises characterized by extreme and sudden reduction in demand for specific destination areas or types of tourism product. Managerial responses to such events include both problem solving and market recovery steps, but these vary in effectiveness and recovery may be slow to occur after the initial problems are overcome. With examples drawn from the UK, Europe, America, Australia and Asia, this book brings together a range of expert academic analysis of the latest thinking and practice in this increasingly important area of tourism management.

Product Details

ISBN-13:
9781845930479
Publisher:
CAB International North America
Publication date:
01/15/2007
Series:
CABI Series
Pages:
480
Product dimensions:
6.87(w) x 9.75(h) x 1.30(d)

Table of Contents

Preface: The Tsunami of 26th December 2005, PATA’s Initial Responses
• Crisis Management in Tourism -challenges for Managers and Researchers

Section 1: The Theoretical Aspect of Crisis Management in Tourism
• Post–crisis forecasting: better make haste slowly
• Policy response to rural dangers: managing educational visits in the wake of the foot and mouth and E. coli crises
• The Evolution of an Emergency Management Tourism Faculty Resource
• Crises and Disasters’ Aftermath: Notes for an Impact Assessment Approach
• Western and Eastern Approaches to Crisis Management for Global Tourism: Some Differences
• Crisis in Bali – Lessons in Tourism Recovery
• “CRISES” That scare Tourists investigating tourists’ travel-related concerns
• For better or worse: consumer perceptions of factors impacting company crisis outcome
• Tourism and terrorism – an analytical framework with special focus on the media
• Factors Influencing Crisis Management in Tourism Destinations

Section 2: Tourism Crisis Resulting from Natural Causes
• Crisis Management and Tourism Organisations - a Comparative Study in the European Alps
• Taiwan’s 921 earthquake, crisis management and research on no escape natural disaster
• International Tourism and Infectious Disease: Managing the Sars Crisis in Singapore
• A Proposed Model for Tourism Crisis Management. The UK’s Foot & Mouth Disease Crisis Analysed
• Phuket: Tsunami and Tourism- A Preliminary Investigation
• Tsunamis, Earthquakes, Volcanism and Other Problems: Disasters, Responses and Japanese Tourism

Section 3: Tourism Crisis Resulting from Human Actions
• The ‘Perfect Storm’: Turbulence and Crisis in the Global Airline Industry
• Responding to the Crisis of 2001 – The Australian Experience
• Restoring Kenyan Tourism in Crisis: Kenyan Tourism’s Response to Negative Travel Advisories 2003
• A Comparison of Pre and Post 9/11 Traveler Profiles: Post Crisis Marketing Implications
• Crisis Communication Response Strategies: A Case Study of the Irish Tourist Board’s Response to the 2001 European Foot and Mouth Scare
• The Regional Effect of Terrorism on Tourism: An Empirical Analysis
• Sabah’s Responses to September 11: A Tourism Analysis

Section 4: Conclusion
• Crisis in Indonesia
• Lessons from History, the Way Forward

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