Communication is a basic skill that affects all aspects of business life. Our words, gestures, appearance, and body language all "speak" volumes as to our intent, state of mind, and attitude. Learning to recognize these conscious and unconscious cues, as well as paying attention to others' signals, make us better communicators and leaders. Communication skills can be learned, and COMMUNICATION SKILLS FOR LEADERS (formerly THE ART OF COMMUNICATING) gives you the tools to get started. You will learn about the nine behavioral skills for effective communication, and ways you can improve in each area. You will also find several worksheets throughout to help you develop an action plan for further improvement. All the guidance you need to develop into a skilled communicator can be found in the pages of this book. With practice, you can raise your communication skill into an art form.
Part 1: Keys to Effective Interpersonal Communication The Significance of Believability Verbal, Vocal, Visual Cues to Believability Consistency = Believability Making the Emotional Connection Comparing the First Brain and the New Brain Believing What We Like
Part 2: Choosing Positive Communication Habits Behavioral Skills for Interpersonal Effectiveness Understanding Habitual Behaviors Changing Your Habits The Four Stages of Learning The Four Stages of Speaking Using Video Feedback to Change Personal Perceptions
Part 3: Developing the Nine Behavioral Skills Behavioral Skill #1: Eye Communication Aiming for Involvement with Your Listener Eye Communication Patterns in Business Behavioral Skill #2: Posture and Movement Keys to Effective Posture and Movement Behavioral Skill #3: Gestures and Facial Expressions Keys to Effective Gestures and Facial Expressions Improving Your Gestures and Facial Expressions Behavioral Skill #4: Dress and Appearance Keys to Effective Dress and Appearance Behavioral Skill #5: Voice and Vocal Variety Keys to Effective Voice and Vocal Variety Behavioral Skill #6: Language, Nonwords, and Pauses Keys to Effective Use of Language and Pauses Behavioral Skill #7: Listener Involvement Keys to Effective Listener Involvement Involving Listeners with Your Speaking Style Involving Listeners Through Interaction Involving Listeners with Content Behavioral Skill #8: Humor Keys to Effective Use of Humor Behavioral Skill #9: The Natural Self Keys to Being Your Natural Self Learning like a Juggler
Appendix Creating a Communication "Experience" Influencing Others Through Six Leadership Skills Review: The NineBehavioral Skills for Effective Interpersonal Communication Additional Reading