Crisp: Putting Diversity to Work: How to Sucessfully Lead a Diverse Workforce / Edition 1

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Overview

Putting diversity to work in today's organization is everyone's job. More and more, organizations are seeing that true success occurs on not just one, but on three bottom lines: profit, people, and planet. This book focuses on the business case and best practices for bringing the best out of all kinds of people. It is written for people who manage people and care for the places in which people work.

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Product Details

  • ISBN-13: 9781560526957
  • Publisher: Cengage Learning
  • Publication date: 11/28/2003
  • Series: Crisp 50-Minute Book Series
  • Edition description: BK&CD-ROM
  • Edition number: 1
  • Pages: 128
  • Product dimensions: 8.30 (w) x 10.60 (h) x 0.30 (d)

Meet the Author

After completing facilitator training in New York City over 20 years ago, Simma was hired to improve working relationships amongst diverse racial and ethnic groups in and around New York. Today, along with a multicultural team, she helps her clients to create environments where people can do their best work and enjoy it. Simma Lieberman Associates is a multicultural organization offering a range of skills and experiences that are tailored to client needs. Simma's work includes speaking, coaching, training, and consulting. She has written in and been quoted in publications throughout the world. simma@simmalieberman.com

George Simons is co-author of two other best selling books in this series, Working Together and Men and Women, Partners at Work, as well as of a new trade book, EuroDiversity, George has been serving both public and private clients worldwide for over 25 years. He is the developer of DIVERSOPHY, the award-winning series of a global network of professionals and specializes in Intercultural Expertise Online. gsimons@diversophy.com

Kate Berardo is an intercultural specialist having recently returned to the U.S. from Sapporo, Japan where she was teaching cross-cultural competencies and English language skills. She is a summa cum laude graduate of Northwestern University (2001) who spent her undergraduate years counseling teaching assistants from Europe and Asia on cultural differences and effective teaching practices. She has also developed the protocol for inclusive continuing education for the Center for Independent Futures in Evanston, Illinois, and worked as an editorial assistant on EuroDiversity. Her website culturosity.com, helps individuals developintercultural awareness and build global careers.

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Table of Contents

Making the Business Case for Diversity
Part 1: Enabling Your Organization to Embrace Diversity Improving the Bottom Line Through Diversity Taking Advantage of Diversity in Your Organization Identifying Your Stakeholders on a Mind Map Facilitating Stakeholder Synergy Five Organizational Traits That Support Diversity Diversifying Your Organization's Supply Chain Benchmarking to Improve Diversity Practices Embracing Diversity Strategies from Benchmarking Return on Invested Capital (ROIC) Recognizing the Sings of Success
Part 2: Developing Yourself to Embrace Diversity Common Ideas About Diversity What Exactly Is Diversity? 66 Ways We Differ Exploring Your Values Rethinking Your Biases and Assumptions Learning About Others Becoming a Diversity Leader Making Diversity Your C-H-O-I-C-E Getting IN-IN-IN to the Diversity Mind-set Transitioning Through Change Progress Check
Part 3: Leading and Communicating Outlining Diversity Competencies for Managers Communicating Face-to-Face Asking Questions to Create Rapport Increasing Employee Involvement Ten Tips for Managing Multicultural Employees Putting Diversity to Work Electronically Showing Your Organization's Diversity Online Leading and Managing Diversity Online Using Electronic Tools Effectively Ten Tips for E-Mailing Across Borders and Cultures Progress Check
Part 4: Diversifying Your Workplace Successfully Recruiting for Diversity Examining Your Attitudes About Job Candidates Rethinking Your Beliefs Questions to Avoid During an Interview Finding Employees Who Will Stay Long-Term Introducing New Employees into the Organization Retaining Diverse Talent Choosing Employees for Promotion Supporting DiverseLeadership Styles Encouraging Input from Everyone on the Team Analyzing Diversity Challenges Understanding Conflict Resolution Styles Managing People in Conflict Dealing with Sexual Harassment Progress Check
Appendix Authors' Suggested Responses Recommended Reading Additional Resources
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