Criteria for Performance Excellence, 1997: The Malcolm Baldrige National Quality Award (1997)by Michael Kantor (Editor)
Contains: the Award Criteria for the Malcolm Baldrige National Quality Award, a glossary of key terms used in the Criteria, a description of the Criteria, scoring guidelines, & important information on preparing the Business Overview (setting a focus on the critical elements of the applicants business). Also includes profiles of all previous winners and winners contact information.One of the nations most popular organizational improvement publications. The single most influential document in the modern history of American business.
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