Critical Conversations For Dummies

Critical Conversations For Dummies

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by Christina Tangora Schlachter
     
 

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Communicate best when it matters most

Critical Conversations For Dummies is a step-by-step reference for the variety of difficult conversations life presents in the workforce. It's packed with strategies for preparing for all kinds of high-stakes situations: being persuasive (not abrasive); knowing the value of assertive communication;

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Overview

Communicate best when it matters most

Critical Conversations For Dummies is a step-by-step reference for the variety of difficult conversations life presents in the workforce. It's packed with strategies for preparing for all kinds of high-stakes situations: being persuasive (not abrasive); knowing the value of assertive communication; resolving failed promises and missed deadlines; understanding audience needs to get positive results; altering confrontational language to cooperative language; building relationships in the face of conflict; and much more.

  • Critical Conversations 101 — get the scoop on the anatomy of a critical conversation, from preparing for the conversation and kicking off the discussion to closing out the communication with ease
  • The principles of communication — find out how to perfect your communication techniques with cooperative language, body language and listening skills, and your own communication style
  • Get talking — discover how to reduce your own level of stress before the conversation starts, make decisions in the face of conflict and negative reactions, and keep things on track
  • In good times and bad — learn how to communicate in positive and negative situations with impact, from hiring superstars and helping them hit the ground running, to firing poor performers and dealing with staff disputes

Open the book and find:

  • The what, when, who, why, and where of critical conversations
  • Great tips on how to be a better communicator
  • The importance of getting critical conversations right
  • How to use the EDGE model to achieve exceptional results
  • Why critical situations fail (and how to avoid them)
  • Ways to set up for success before a word is spoken
  • Nonverbal techniques that speak volumes

Learn to:

  • Improve communication skills in critical conversations
  • Avoid common pitfalls and emotional tendencies
  • Prepare for high-stakes situations

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Product Details

ISBN-13:
9781118490310
Publisher:
Wiley
Publication date:
03/25/2013
Series:
For Dummies Series
Pages:
336
Sales rank:
617,938
Product dimensions:
6.10(w) x 9.00(h) x 0.80(d)

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