Critical Conversations in Healthcare, Third Edition: Scripts & Techniques for Effective Interprofessional & Patient Communication

by Cheri Clancy MSN, MS, RN, NEA-BC, CPXP

Overview

Have you ever wished for help finding the right words when you are midway through another difficult conversation with a colleague, manager, or patient? The third edition of Critical Conversations in Healthcare feature do’s and don’ts, reflective questions, and practical tools to help you improve your on-the-job interactions. Whether you are new to the bedside or CEO of a major healthcare facility, this fully revised third edition will show you how to: • Communicate mindfully • Interpret body language • Deal with gossip and harassment • Address workloads and management styles • Overcome conversation traps • Improve the patient experience • Work with frustrated families, angry physicians, and uncooperative colleagues

Product Details

ISBN-13:	9781646481941
Publisher:	Sigma Theta Tau International
Publication date:	06/04/2024
Sold by:	Barnes & Noble
Format:	eBook
Pages:	306
File size:	4 MB

About the Author

Cheri Clancy, MSN, MS, RN, NEA-BC, CPXP, is the founder of Cheri Clancy&Associates, LLC, a coaching and training firm that uses hard sciences as a catalyst for soft-skill leadership development. In addition to presenting, coaching, and consulting, Clancy leads the client experience department at Bayada Home Health Agency.

Table of Contents

Chapter 1: The Importance of Effective Communication in Healthcare Chapter 2: Body Language Exposed Chapter 3: The Emotionally Intelligent and Emotionally Competent Nurse Chapter 4: Mindful Conversations Chapter 5: Mind Over Matter Chapter 6: Impromptu Scripting, Phrasing, and Acronyms Chapter 7: Interprofessional Coaching Conversations Chapter 8: Improving Patient Experience Chapter 9: Fostering a Healthy Workplace Environment Chapter 10: Organizational Culture and Behavior Chapter 11: On Social Media Chapter 12: Conclusion Appendix A: Sample Rounding Template Appendix B: Develop Your Own AIDET Worksheet