Cross- Functional Teams: Working with Allies, Enemies, and Other Strangers / Edition 2

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In this completely revised version of his best-selling book, Cross-Functional Teams: Working with Allies, Enemies, and Strangers, author and consultant Glenn Parker updates his definitive practical guide to include his recent work in team rewards and recognition, communications technology, and multicultural and virtual-team issues. This new edition contains fresh examples and additional case studies of successful cross-functional teams from IBM, Parke-Davis, Xerox, Boeing, BOC Gases, government agencies, and more. Parker offers concrete advice and inspiration to team leaders, team members, and senior management. Cross-Functional Teams delivers a team operating manual to executives, team leaders, human resource professionals, and students of organizational behavior and provides a tool kit of assessment surveys, worksheets, checklists, and even sample training programs to help launch and sustain effective teams.

In the only book to focus exclusively on cross-functional teams, Parker offers a no-nonsense, practical approach to what works and what doesn't in cross-functional teams, presenting case studies from such corporate giants as Motorola, 3M, Honeywell, and Chrysler. Approx.

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Editorial Reviews

Barbara Jacobs
The old maxim that politics makes for strange bedfellows has proved true over the years, and today's workers will agree that business does the same. Consultant Parker probes the nature of corporate groups today; examines their inner workings, successes, and failures; and explains why cross-functional--that is, members from different departments--can influence company products, performance, and profits. Despite its heavy-sounding title, the book is easy to read. Parker cites the usual stellar array of admired corporations, from Federal Express to Xerox, to make his point, and tries to expunge the jargon of the day from his language. A readily accessible guide to get people working together.
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Product Details

  • ISBN-13: 9780787960858
  • Publisher: Wiley
  • Publication date: 12/12/2002
  • Series: The Jossey-Bass Business and Management Series
  • Edition description: REV
  • Edition number: 2
  • Pages: 336
  • Sales rank: 1,434,014
  • Product dimensions: 6.46 (w) x 9.17 (h) x 1.07 (d)

Meet the Author

Glenn M. Parker is a consultant and trainer who has helped create high-performance teams at Bristol-Myers Squibb, Phillips-Van Heusen, Telcordia Technologies, BOC Gases, and the U.S. Coast Guard. He is the author of numerous best-selling books and manuals on teams, including: Team Players and Teamwork (Jossey-Bass, 1990), Cross-Functional Teams: Working with Allies, Enemies and Other Strangers (Jossey-Bass, 1994), Cross-Functional Teams Toolkit (Jossey-Bass/Pfeiffer, 1997), and Team Depot: A Warehouse of 585 Tools to Reassess, Rejuvenate, and Rehabilitate Your Team (Jossey-Bass/Pfeiffer, 2002). He also coauthored Rewarding Teams: Lessons from the Trenches (Jossey-Bass, 2000) with Jerry McAdams and David Zielinski, and 50 Activities for Team Building (HRD Press, 1991).

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Table of Contents


The Author.

1. The World of Cross-Functional Teams.

2. The Competitive Advantages of Cross-Functional Teams.

3. Overcoming Barriers and Obstacles to Teamwork.

4. Leading Cross-Functional Teams: It's a Tough Job!

5. Empowering Teams to Do the Job.

6. Setting Goals for Shared Commitments.

7. Building Bridges Outside the Team.

8. Appraising Teamwork and Team Members.

9. Team Pay for Team Play.

10. Learning as a Team Event.

11. Team Size: Small Is Beautiful.

12. The Team Working Together.

13. Management's Role in Building a Team-Based Organization.

14. Jump-Starting the Change to Cross-Functional Teams.

Resources for Cross-Functional Teamwork.

Fighting the Forces of Evil.

Case Study One: Creating the Climate for Cross-Functional Teams.

Case Study Two: A Virtual Cross-Functional Team Story.

Case Study Three: A Network of Cross-Functional.

Teams Responds to the 9/11 Crisis Case Study Four: A Permanent Cross-Functional.

Team in the Public Sector Survey of Cross-Functional Teamwork.



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Customer Reviews

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Sort by: Showing 1 Customer Reviews
  • Anonymous

    Posted September 3, 2004

    Great Book on Teams

    Glenn Parker's book is a must-read for individuals and organizations that have cross-functional teams or are considering implementing them. Practical advice and actual examples of successful cross-functional teams make this book an easy and enjoyable read. I highly recommend this book to those who are looking to improve organizational effectiveness through cross-functional teams.

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