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Institute for Healthcare Improvementcommittee has done an excellent job... [This book] identifies and analyzes with great insight and clarity deficiencies in the quality of our present medical care delivery system, and it is persuasive in outlining how the system ought to work. ... The report is thoughtful, painstaking, and totally reasonable."
-- New England Journal of Medicine, August 30, 2001
"...even bolder and farther-reaching than To Err Is Human, the Chasm report essentially extends the findings of the patient safety report to other important dimensions of quality of care. ... The Committee's strong findings and bold vision will give new momentum to the processes of change in American health care.