Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior / Edition 1

Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior / Edition 1

4.6 23
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
     
 

ISBN-10: 0071446524

ISBN-13: 9780071446525

Pub. Date: 08/26/2004

Publisher: McGraw-Hill Professional Publishing

"Hey, if you read only one 'management' book this decade...I'd insist that it be Crucial Confrontations."—from the foreword by TOM PETERS

"Revolutionary ideas...opportunities for breakthrough..." — STEPHEN R. COVEY, author of The 7 Habits of Highly Effective People

"...unleash the true potential of a relationship or organization and move

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Overview

"Hey, if you read only one 'management' book this decade...I'd insist that it be Crucial Confrontations."—from the foreword by TOM PETERS

"Revolutionary ideas...opportunities for breakthrough..." — STEPHEN R. COVEY, author of The 7 Habits of Highly Effective People

"...unleash the true potential of a relationship or organization and move it to the next level...."— KEN BLANCHARD, coauthor of The One Minute Manager® and The Secret: What Great Leaders Know—and Do

"The most recommended and most effective resource in my library."— STACEY ALLERTON FIRTH, Vice President, Human Resources, Ford of Canada

"Brilliant strategies for those difficult discussions at home and in the workplace..."—SOLEDAD O'BRIEN, cohost of CNN's Morning Edition

"This book is the real deal....Read it, underline it, learn from it. It's a gem."— MIKE MURRAY, VP Human Resources and Administration, Microsoft (retired)

NEVER WALK AWAY FROM ANOTHER TOUCHY, CONTROVERSIAL, OR COMPLEX ISSUE—AT WORK OR AT HOME!

Behind the problems that routinely plague families, teams, and organizations are individuals who either can't or won't deal with failed promises. Others have broken rules, missed deadlines, or just plain behaved badly. If anybody steps up to the issue, they often do a lousy job and create a whole new set of problems.

New research demonstrates that these disappointments aren't just irritating—they're costly—sapping organizational performance by 20 to 50 percent and accounting for up to 90 percent of divorces. Drawn from over 10,000 hours of real-life observations, Crucial Confrontations teaches skills to increase confidence in facing tough issues. Learn to:

  • Permanently resolve failed promises and missed deadlines
  • Transform broken rules and bad behaviors into productive accountability
  • Strengthen relationships while solving problems

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Product Details

ISBN-13:
9780071446525
Publisher:
McGraw-Hill Professional Publishing
Publication date:
08/26/2004
Pages:
284
Product dimensions:
6.00(w) x 8.90(h) x 0.70(d)

Table of Contents

Contents

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Crucial Confrontations 4.7 out of 5 based on 0 ratings. 24 reviews.
Guest More than 1 year ago
Going from clueless to couragous is what I would say this is good for. Getting the fear out of your system so you can find a way to function in environments filled with everything from the overly toucy to the tyranical. Helping you get rid of your 'Wish Bone' and turn it in to a 'Back Bone.' Likewise helping the overly agressive find a way to not drive everyone around them to 'Silence or Violence.' I have listened to the work on CD driving back and forth to work and am working on the second time around.
Kleidersackjunge2bb More than 1 year ago
Whether on audio or copy, if you don't have either Crucial Confrontations or Crucial Conversations, you're nuts. Just plain nuts! If you don't have both, you're dialogue is incomplete. Take responsibility for what does or doesn't come out of you when the stakes are high!!!
Anonymous More than 1 year ago
We all communicate. Most of us could use a little help when it comes to communicating with other people, whether it's a co-worker or a friend. The information in the book is helpful and valuable.
Anonymous More than 1 year ago
I found that the material was well researched from field studies of those who were successful at communicating in the corporate wold, and in relationships. Some of the most successful supervisors use this method. There are some examples of different scenarios in some of the chapters. The suggestions were very clear and easy to understand. I learned about different techniques to deal with different personalities.
Anonymous More than 1 year ago
This book provides a unique perspective on confrontations. Despite the heated nature of confrontations, there is a scientific, methodical approach to use to analyze and resolve them. The discussion of "ability" and "motivation" of the person you are trying to influence or interact with was especially helpful.
Guest More than 1 year ago
Because confrontation is often difficult, this book provides a valuable resource. I have tried the authors' suggestions and they worked nicely. Recommended also is Optimal Thinking: How to Be Your Best Self which provides a simple 7 step formula for minimizing unwanted behaviors that works beautifully.
Guest More than 1 year ago
I have always avoided confrontation in all aspects of my life, from marriage to children and especially at work. This book is unbelievable! It has given me the tools to hold people accountable for promises made, steer conversations and confrontations to a safe place and has moved my career, my marriage and my interactions with my teenaged kids in a completely different direction. This book is a must read for anyone who finds themselves frustrated with unmotivated bosses, co-workers, spouses or children. People want to work with you when they are approached in a safe manner as illustrated in this book. It showed me I can be nice and still hold people accountable. Buy this, read this, practice this and change your life!!
Guest More than 1 year ago
Although confrontation is difficult for many people, it is often necessary. Failure to confront someone over bad behavior may be misinterpreted as approval. Confrontations can help bring people back to a better, more productive course. However, confrontations also can go off track and become shouting matches (or worse). Authors Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler outline a method for approaching confrontations when the stakes are particularly high; those are the crucial confrontations. Boiled down to its essentials, the methodology consists of focusing on facts, remaining calm, listening to the other person with respect and working to motivate the other person and to enable a change in behavior. The book is light, anecdotal and easy to read. Yet, we find that it offers so much sound advice that any manager, parent or spouse could find something useful.
Guest More than 1 year ago
Crucial Confrontations is the perfect companion book to its predecessor Crucial Conversations. Both are indispensable tools in creating a culture of performance. With its universally applicable principles and practical skills for resolving broken promises, violated expectations and bad behavior, it provides the diagnostic keys to unbundling seemingly complex issues that hold individuals, teams and organizations at a distance from their preferred futures. Beyond the welcome relief that comes from just cracking the code on a performance or relationship issue - these tools actually have the power to 'knock people into gear' by making visible some of the long-term (seemingly invisible) costs associated with more typical coping or carping strategies. Without exaggeration, the skills that are suggested in the section entitled: Make it Motivating and Make it Easy can literally 'change the chemistry' of the interaction to make closing the gap between what's expected and what's delivered a reality. The end result of the successful application of these methods is not merely predictable performance but enhamced relationships of accountability and trust.
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Guest More than 1 year ago
The book was great and gave some very valuable insight. However, the spelling and grammer needs review. I found about 12 different instances of bad grammer or misspelled words throughout the book. I didn't write down the specific pages, but if you review the book it will come to light. The book follows the same thread as the crucual conversations book, but takes a slightly different approach. It was very useful. I would like to see more information on how to keep a conversation on track when people try to change the subject or take a different path.