Crucial Conversations 2E (Enhanced Edition)

by Kerry Patterson

Overview

The classic guide to conversing in high-impact situations, Crucial Conversations helps you get constructive results when emotions run high and opinions vary, in the workplace and beyond. It explains how to:

• Transform negative feelings into powerful dialog

• Make it safe to talk about almost anything

• Be persuasive, not abrasive

• Improve professional and personal relationships

• Impact productivity, quality, and safety in a positive way

The exclusive videos illustrate the effectiveness of the crucial conversations method. These clips feature crucial conversation techniques in action, through case studies, reader stories, and interviews with the authors

Product Details

ISBN-13:	9780071784948
Publisher:	McGraw-Hill Companies, The
Publication date:	08/26/2011
Sold by:	Barnes & Noble
Format:	eBook
File size:	370 MB
Note:	This product may take a few minutes to download.