Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler |, Hardcover | Barnes & Noble
Crucial Conversations: Tools for Talking When Stakes Are High / Edition 2

Crucial Conversations: Tools for Talking When Stakes Are High / Edition 2

3.9 123
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
     
 

ISBN-10: 0071775307

ISBN-13: 9780071775304

Pub. Date: 08/17/2011

Publisher: McGraw-Hill Professional Publishing

A PAPERBACK ORIGINAL
"Most books make promises. This one delivers. These skills have not only helped us to change the culture of our company,but have also generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history. "­­Dain M. Hancock,President,Lockheed Martin Aeronautics A

Overview

A PAPERBACK ORIGINAL
"Most books make promises. This one delivers. These skills have not only helped us to change the culture of our company,but have also generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history. "­­Dain M. Hancock,President,Lockheed Martin Aeronautics A powerful,seven-step approach to handling difficult conversations with confidence and skill
"Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss,child,or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally,psychologically,or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars,the techniques are geared toward getting people to lower their defenses,creating mutual respect and understanding,increasing emotional safety,and encouraging freedom of expression. Among other things,readers also learn about the four main factors that characterize crucial conversations,and they get a powerful six-minute mastery technique that prepares them to work through any highimpact situation with confidence.

Product Details

ISBN-13:
9780071775304
Publisher:
McGraw-Hill Professional Publishing
Publication date:
08/17/2011
Edition description:
List
Pages:
272
Sales rank:
63,382
Product dimensions:
6.20(w) x 9.00(h) x 1.00(d)

Table of Contents

ForewordXI
AcknowledgmentsXV
Ch. 1What's a Crucial Conversation? And Who Cares?1
Ch. 2Mastering Crucial Conversations: The Power of Dialogue17
Ch. 3Start with Heart: How to Stay Focused on What You Really Want27
Ch. 4Learn to Look: How to Notice When Safety Is at Risk45
Ch. 5Make It Safe: How to Make It Safe to Talk about Almost Anything65
Ch. 6Master My Stories: How to Stay in Dialogue When You're Angry, Scared, or Hurt93
Ch. 7State My Path: How to Speak Persuasively, Not Abrasively119
Ch. 8Explore Others' Paths: How to Listen When Others Blow Up or Clam Up141
Ch. 9Move to Action: How to Turn Crucial Conversations into Action and Results161
Ch. 10Putting It All Together: Tools for Preparing and Learning179
Ch. 11Yeah, But: Advice for Tough Cases193
Ch. 12Change Your Life: How to Turn Ideas into Habits215
Endnotes229
Index231

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