Crucial Conversations Skills (ENHANCED EBOOK)

Crucial Conversations Skills (ENHANCED EBOOK)

3.2 5
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
     
 

Learn to communicate best when it matters most; 16 exclusive videos demonstrating crucial conversation techniques show you how!

The classic guide to conversing in high-impact situations, Crucial Conversations helps you get constructive results when emotions run high and opinions vary, in the workplace and beyond. It explains how to:

  • Transform negative
  • …  See more details below

    Overview

    Learn to communicate best when it matters most; 16 exclusive videos demonstrating crucial conversation techniques show you how!

    The classic guide to conversing in high-impact situations, Crucial Conversations helps you get constructive results when emotions run high and opinions vary, in the workplace and beyond. It explains how to:

  • Transform negative feelings into powerful dialog
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive
  • Improve professional and personal relationships
  • Impact productivity, quality, and safety in a positive way
  • The exclusive videos illustrate the effectiveness of the crucial conversations method. These clips feature crucial conversation techniques in action, through case studies, reader stories, and interviews with the authors.

    Product Details

    ISBN-13:
    9780071796262
    Publisher:
    McGraw-Hill Education
    Publication date:
    11/18/2011
    Sold by:
    Barnes & Noble
    Format:
    NOOK Book
    Pages:
    624
    Sales rank:
    55,260
    File size:
    20 MB
    Note:
    This product may take a few minutes to download.

    Meet the Author

    Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are cofounders of VitalSmarts, an innovator in corporate training and organizational performance.
    www.vitalsmarts.com


    McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

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    Crucial Conversations Skills 3.2 out of 5 based on 0 ratings. 5 reviews.
    Anonymous More than 1 year ago
    My boss bought everyone this book to read. It's a must read for management and even your personal life!
    Anonymous More than 1 year ago
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    Anonymous More than 1 year ago
    I now know why I purchase all my e-books from Amazon. This book I can't access on my iPad Nook app. I have had anything but problems with ebooks from Barnes and Noble.