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Crucial Conversations Skills (EBOOK BUNDLE) (Enhanced Edition) [NOOK Book]

Overview

"Hey, if you read only one 'management' book this decade...I'd insist that it be Crucial Confrontations."--from the foreword by TOM PETERS



"Revolutionary ideas...opportunities for breakthrough..." -- STEPHEN R. COVEY, author of The 7 ...

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Crucial Conversations Skills (EBOOK BUNDLE) (Enhanced Edition)

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Overview

"Hey, if you read only one 'management' book this decade...I'd insist that it be Crucial Confrontations."--from the foreword by TOM PETERS



"Revolutionary ideas...opportunities for breakthrough..." -- STEPHEN R. COVEY, author of The 7 Habits of Highly Effective People



"...unleash the true potential of a relationship or organization and move it to the next level...."-- KEN BLANCHARD, coauthor of The One Minute Manager® and The Secret: What Great Leaders Know--and Do



"The most recommended and most effective resource in my library."-- STACEY ALLERTON FIRTH, Vice President, Human Resources, Ford of Canada



"Brilliant strategies for those difficult discussions at home and in the workplace..."--SOLEDAD O'BRIEN, cohost of CNN's Morning Edition



"This book is the real deal....Read it, underline it, learn from it. It's a gem."-- MIKE MURRAY, VP Human Resources and Administration, Microsoft (retired)





NEVER WALK AWAY FROM ANOTHER TOUCHY, CONTROVERSIAL, OR COMPLEX ISSUE--AT WORK OR AT HOME!

Behind the problems that routinely plague families, teams, and organizations are individuals who either can't or won't deal with failed promises. Others have broken rules, missed deadlines, or just plain behaved badly. If anybody steps up to the issue, they often do a lousy job and create a whole new set of problems.



New research demonstrates that these disappointments aren't just irritating--they're costly--sapping organizational performance by 20 to 50 percent and accounting for up to 90 percent of divorces. Drawn from over 10,000 hours of real-life observations, Crucial Confrontations teaches skills to increase confidence in facing tough issues. Learn to:



  • Permanently resolve failed promises and missed deadlines


  • Transform broken rules and bad behaviors into productive accountability


  • Strengthen relationships while solving problems


Learn to communicate best when it matters most; 16 exclusive videos demonstrating crucial conversation techniques show you how!

The classic guide to conversing in high-impact situations, Crucial Conversations helps you get constructive results when emotions run high and opinions vary, in the workplace and beyond. It explains how to:

  • Transform negative feelings into powerful dialog
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive
  • Improve professional and personal relationships
  • Impact productivity, quality, and safety in a positive way

The exclusive videos illustrate the effectiveness of the crucial conversations method. These clips feature crucial conversation techniques in action, through case studies, reader stories, and interviews with the authors.

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Product Details

  • ISBN-13: 9780071796262
  • Publisher: McGraw-Hill Education
  • Publication date: 10/28/2011
  • Sold by: Barnes & Noble
  • Format: eBook
  • Edition number: 1
  • Pages: 624
  • Sales rank: 63,181
  • File size: 20 MB
  • Note: This product may take a few minutes to download.

Meet the Author

Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are cofounders of VitalSmarts, an innovator in corporate training and organizational performance.

www.vitalsmarts.com

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Sort by: Showing all of 5 Customer Reviews
  • Anonymous

    Posted May 19, 2013

    Vaporstar to Butterfly

    Please advertize this:Join new FishClan t tail all results! We need everything from deputy to elders so join today! Also new mates are in BlueClan. Their names are Gingernose(shecat) and Stutterclaw(tom ovbiously.) They have not had kits yet but Gingernose could be expecting them any day now. Pokemon rp at abra 2 result. Yugioh rp at dark magician all results. Yugi/ The Pharaoh are taken but bad guys are needed. Thanks!

    2 out of 5 people found this review helpful.

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  • Anonymous

    Posted October 13, 2014

    Amazing

    My boss bought everyone this book to read. It's a must read for management and even your personal life!

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  • Anonymous

    Posted July 23, 2012

    Not Able to Read on All My Devices

    I now know why I purchase all my e-books from Amazon. This book I can't access on my iPad Nook app. I have had anything but problems with ebooks from Barnes and Noble.

    0 out of 15 people found this review helpful.

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  • Anonymous

    Posted November 19, 2012

    No text was provided for this review.

  • Anonymous

    Posted February 2, 2014

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