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Cultural Awareness in the Human Services: A Multi-Ethnic Approach / Edition 3

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This book is distinguished by the anthropological or ethnographic approach to cross-cultural or multicultural social work practice. James Green is an anthropologist who brings a unique perspective to social work practice, moving well beyond cultural "sensitivity" to issues of professional practice. The book is based on an established model, that of "help-seeking behavior," that is also widely used in cross-cultural psychiatric and medical work. New topics addressed in this edition include the recent DSM-IV (with its first-time inclusion of a section on "cultural formations"); post-modernism in the social services, with its emphasis on narratives as a means of understanding cases; cultural competence and qualitative evaluation in agencies; new material on work with translators; and the emergence of biracial and bicultural consciousness in American popular culture. The chapters on major ethnic groups in America have been updated with current material from the social services literature. Anthropologists, social workers, therapists, and psychologists.

Incl. help seeking behavior/construction of care; cross-cultural problem resolution; working w/a translator.

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Editorial Reviews

Brings together current information and recent theoretical advances in cross-cultural practice, guiding students through real-life service issues and providing explanations for the unique challenges of multicultural service delivery. Activities at the end of each chapter are keyed to chapter topics and can be used by individuals and small groups to promote specific skills. This third edition expands material on areas such as biracial issues, and contains new case studies. Annotation c. by Book News, Inc., Portland, Or.
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Product Details

  • ISBN-13: 9780205286324
  • Publisher: Pearson
  • Publication date: 5/15/1998
  • Edition description: REV
  • Edition number: 3
  • Pages: 383
  • Sales rank: 1,167,834
  • Product dimensions: 7.00 (w) x 9.10 (h) x 0.90 (d)

Table of Contents

Each chapter ends with “Follow Up.”



1.Race, Ethnicity, and Social Services.

Diversity and Human Services.

Race and Culture.


Concepts of Ethnicity: Categorical and Transactional.

Social Work—Ethnic Group Relationships.

Social Work as an Ethnic Community.

A Human Services Model of Cultural Competence.

Postmodernism, an Emerging Approach.

2.Help-Seeking Behavior: The Cultural Construction of Care.

Care as a Cultural System.

Help-Seeking Behavior: A Model for Cross-Cultural Service Relationships.

DSM-IV and the Cultural Construction of Care.

Cultural Competence as a Way of Working.

3.Method in Cross-Cultural Social Work.

Cross-Cultural Learning.

Cultural Competence.

Steps toward Cultural Competence.

Empathy and Cultural Competence.

Organizational Competence.

4.Language and Cross-Cultural Social Work.

Language and World View.

Words, Meanings, and Client Perspectives.

Language and Meaning.

Interviewing for Emic Insight.

Planning the Ethnographic Interview.

Working with a Translator.

Is Ethnographic Interviewing Therapeutic?

Narrative as Storied Insight.

Constraints on Cross-Cultural Communication.


5.Cross-Cultural Problem Resolution.

Step I: Building the Critical Knowledge Base.

Step II: Cultural Salience in Problem Solving.

Step III: Individualizing the Client within Context.

Step IV: Cultural Competence and Power.

Step V: Thinking and Working Comparatively.

Getting from Here to There.

American Ethnicity.

6.African Americans, Diaspora, and Survival.

“Roots” and African American Ethnicity.

Variations in the African American Community.

African Americans and Social Services.

Ideology and Care.

Cultural Contrasts and Competent Practice.

Developing Skills for Service.

Other Black Communities.

7.American Indians in a New World.

Who Is a Native American?

Contemporary Aspects of Native American Life.

Native Americans and Social Services.

The Special Case of Alcohol.

Native American Suicide.

Cultural Contrasts and Cultural Competence.

Developing Skills for Service.

Who Is a Native American?—Again.

8.Latino Cultures and Their Continuity.

Latino Diversity.

Spanish-Speaking Communities and Social Services.

Health, Illness, and Belief Systems.

Cultural Contrasts and Cultural Competence.

Family Life.

Acculturation—Is it for Everybody?

9.Asians and Pacific Islanders.

A Historical Overview.

Adaptations to American Life.

Social Service Needs among Asian Americans.

Cultural Contrasts and Cultural Competence.

The Chinese.

The Japanese.


The Vietnamese.




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