Cultural Diversity: A Primer for the Human Services

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This book helps you to provide culturally sensitive services to clients. Author Jerry Diller covers general principles of cultural competence, racism, culture, and the process of cross-cultural service delivery, as well as providing cultural information on specific populations. The book includes expanded treatment of racial identification models, many real-world examples, and case studies.

Cultural Diversity: A Primer for the Human Services also contains interviews with five professionals, each with a different ethnic background - Latino/Latina, Native American, African American, Asian American, and White ethnic (Jewish American) - to give you hands-on clinical suggestions and cautions. Self-awareness exercises are included to help you to recognize any prejudices you may have, so that you can be more effective in working with diverse clients.

Updated throughout with new content, including the latest references and research, this Second Edition is a resource that is appropriate for clinicians-in-training as it is for practicing professionals.

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Editorial Reviews

From the Publisher

"[This is a] good text that promotes discussion and critical thinking about culture. It is well organized and has good detail. It is easy to read and is not wordy. It is concise and not as bulky as some of the writing in culture texts. "- Caroline Brackette, Mercer University

"The text is well-written and reader friendly. It serves as a nice introduction of topics, terms, concepts, and information related to diversity issues for the field of human services. The interviews are a plus. " - Jill Dustin, Old Dominion University

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Product Details

  • ISBN-13: 9780534355845
  • Publisher: Cengage Learning
  • Publication date: 1/28/1999
  • Series: Counseling Series
  • Edition description: Older Edition
  • Pages: 242
  • Product dimensions: 6.43 (w) x 9.27 (h) x 0.44 (d)

Meet the Author

Jerry V. Diller has been teaching for over 30 years and has taught at all levels of higher education. He is currently on the faculty at The Wright Institute in Berkeley, California, where he teaches courses in clinical psychology, cultural diversity, and cross-cultural services delivery. He has also taught at the University of Oregon and at Lane Community College in Eugene, Oregon, where he was awarded the Innovation of the Year Award for teaching. He has worked with clients from a variety of different ethnic groups in private practice and public mental health settings and is the author of two books on ethnic identity as well as CULTURAL COMPETENCE: A PRIMER FOR EDUCATORS (Brooks/Cole, Cengage Learning).
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Table of Contents

Ch. 1 Introduction 1
Ch. 2 What it means to be culturally competent 9
Ch. 3 Understanding racism, prejudice, and white privilege 31
Ch. 4 Understanding culture and cultural differences 61
Ch. 5 Children and parents of color 83
Ch. 6 Mental health issues 112
Ch. 7 Bias in service delivery 136
Ch. 8 Working with culturally different clients 158
Ch. 9 Addressing ethnic conflict, genocide, and mass violence 176
Ch. 10 Working with Latino/a clients : an interview with Roberto Almanzan 200
Ch. 11 Working with native American clients : an interview with Jack Lawson 217
Ch. 12 Working with African American clients : an interview with Veronique Thompson 235
Ch. 13 Working with Asian American clients : an interview with Dan Hocoy 254
Ch. 14 Working with white ethnic clients : an interview with the author 274
Ch. 15 Some closing thoughts 289
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Customer Reviews

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Sort by: Showing all of 5 Customer Reviews
  • Anonymous

    Posted June 18, 2010

    Very left

    Depending on your political views and views on current times, you may or may not like this book. It leans far left. Also, it teaches you how to talk to people who are 1st generation in America. If you are dealing with anyone who is 2nd or 3rd, it is insulting. I did not get anything out of this book and my professor even warned us that it was a bit offensive. I'm not sure why it is still part of the curriculum.

    1 out of 1 people found this review helpful.

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  • Anonymous

    Posted January 15, 2014

    I disliked the book from the beginning and wished I didn't have

    I disliked the book from the beginning and wished I didn't have to finish it as one of my required readings. Its use of the term "people of color" implies that white is not a color and the writer makes no effort to understand how that term is offensive to whites. It is an exclusionary term used to ponder to the feelings of one group at the expense of the other group. This creates an "us and not you" attitude. We teach our children that white is a color and when they grow up learn that white is only a color if it’s on a wall, a car, or a dress. "People of color" in its use is nice and respectful toward its recipients and yet the term "whites' or "white people" is almost always used with a negative connotation in books, in the media, and on the streets. "White people are racist". "White people don't understand our plight." And so on. There is extreme stereotyping that whites do not or cannot understand other cultures and that whites have not suffered racial discrimination. To the contrary, I grew up very poor and have been racially discriminated against many times. How about the knockout game? I saw a t-shirt that said, "God created perfection when He created the black woman." Imagine if the word black was replaced with white the uproar we'd hear. The writer states that non-white cultures are "...socially stigmatized..." and yet this very statement stigmatizes whites as the source of the non-white stigmatizing. The writer implies that the whites are not an ethnic group nor do whites have culture. The writer himself stigmatizes, "culturally diverse clients..." by stating that they are, "...especially susceptible, given their more limited knowledge of mainstream culture." Every minority on the planet should be offended by that. The writer states that building trust between one culture and another is, "...not easy." This is not true. All you have to be is sincere. Be yourself. Be respectful. Be fair. That's it. Do those things for each person regardless of race, culture, or ethnic group and you will have good rapport. All ethnic groups deserve to be treated with respect and with fairness, all of them. As I said, I wish I did not have to finish this book.

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    Posted April 30, 2011

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    Posted January 21, 2011

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  • Anonymous

    Posted January 23, 2011

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