Cultural Intelligence: People Skills for Global Business

Overview

Much more than simply a list of protocols, Cultural Intelligence helps readers develop a mind-set that can be applied to any number of countries, cultures, and business situations. It is a systematic way to approach the tremendous variety of interactions and challenges that business people must face around the world - much easier and more realistic than documenting every trait of every culture and preparing to cater to each. This book presents a three-stage process for becoming culturally intelligent. These steps...

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Overview

Much more than simply a list of protocols, Cultural Intelligence helps readers develop a mind-set that can be applied to any number of countries, cultures, and business situations. It is a systematic way to approach the tremendous variety of interactions and challenges that business people must face around the world - much easier and more realistic than documenting every trait of every culture and preparing to cater to each. This book presents a three-stage process for becoming culturally intelligent. These steps involve learning the fundamental principles of cross-cultural interactions, such as what cultures are, how they might vary, and how they affect behavior; practicing mindfulness and paying attention in a reflective and creative way to cues; and developing a repertoire of behavioral skills that can be adapted to different situations. It takes time and effort to develop high cultural intelligence, but this book helps readers with the right attitude begin this rewarding experience.

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Editorial Reviews

Library Journal
Doing business abroad or with individuals from other parts of the world is not just a matter of facts, figures, and business reports; culture comes into play as well. Thomas (international management, Simon Fraser Univ.) and Inkson (management, Massey Univ., New Zeland) provide in-depth information as well as practical advice on dealing effectively with people from various cultures. They examine the factors involved in global business within the framework of cultural intelligence, which they define as "being more skilled and flexible about understanding a culture, learning more about it from your ongoing interactions with it, and gradually reshaping your thinking to be more sympathetic to the culture and your behavior to be more skilled and appropriate when interacting with others from the culture." The first four chapters discuss the fundamentals of cultural intelligence, while the last five apply these fundamentals to common managerial settings. Especially valuable are the case studies, which illustrate the breakdowns in communication that result when business people from different cultures do not understand one another. Highly recommended reading for business people and as supplemental reading in courses on international business.-Lucy Heckman, St. John's Univ. Lib., Jamaica, NY Copyright 2004 Reed Business Information.
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Product Details

  • ISBN-13: 9781576752562
  • Publisher: Ingram Pub Services
  • Publication date: 5/10/2004
  • Pages: 222
  • Product dimensions: 5.52 (w) x 8.50 (h) x 0.69 (d)

Meet the Author

Thomas is Professor of International Management at Simon Fraser University.

Kerr Inkson is Professor of Management at the University of Otago, Visiting Professor of Management at Victoria University of Wellington, and Honorary Research Fellow at Massey University, all in New Zealand. He has a PhD from the University of Otago. Since commencing his academic work in the 1960s Kerr has had a distinguished career in management studies and organizational behavior, and has worked at a number of business schools in the New Zealand, the UK, and the USA. Since the early 1990s his research has focused on careers, and he published The New Careers (co-authored by Michael B Arthur and Judith K Pringle) with Sage in 1999. Other recent books include Management: New Zealand Perspectives (third edition, Prentice-Hall, 2002, co-authored with Darl Kolb) and Cultural Intelligence (Berrett-Koehler, 2004, co-authored with David C. Thomas). He is author of several other books and over 100 refereed journal articles and book chapters, many of them on career themes. In 2005-6 he was Chair of the Careers Division, Academy of Management. Website: http: //www.commerce.otago.ac.nz/mgmt/staff/kinkson.htm Email: kinkson@business.otago.ac.nz.

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Table of Contents

1 Are you a global manager? 1
2 Understanding culture : what culture is and is not 18
3 Switching off cultural cruise control 40
4 Raising your cultural intelligence 60
5 Decision making across cultures 80
6 Communicating and negotiating across cultures 100
7 Leadership across cultures 122
8 Multicultural teams 142
9 Managing international careers 162
Conclusion : the essentials of cultural intelligence 182
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  • Anonymous

    Posted December 13, 2007

    The quest for cultural intelligence

    brief book offers an easy-to-read description of what it takes to adapt to a culturally diverse business environment. David C. Thomas and Kerr Inkson make it clear that you can learn cultural intelligence only from experience, not from reading books. However, their manual does provide a basic introduction that will be extremely helpful to people experiencing cultural shock or dislocation. The most distinctive feature of the authors¿ treatment of the subject is their insistence on mindfulness as the fundamental first step in developing cultural intelligence. We believe this book will be particularly useful for businesspeople embarking on expatriate assignments, but anyone working in a business context that includes diverse cultures will benefit from reading it ¿ and thus will become better equipped to get some of that all-important experience.

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