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In this book the authors report the results of their ongoing exploration of the influences of culture in two professions – aviation and medicine. Their focus is on commercial airline pilots and operating room teams. Within these two environments, they show the effects of professional, national and organizational cultures on individual attitudes, values and team interactions.
From the Foreword by Captain Daniel Maurino: “...the authors direct their attention to applied research as well as to the search for practical tools to approach and deal with the relationship between culture, error and error management, and between culture and aviation human factors training for operational personnel. They devote particular attention to the link between culture and Crew Resource Management (CRM) training, a safety and prevention tool towards which few if any have contributed so much and so well...”
Vividly laced with numerous contributions from a range of practitioners and researchers from Asia, Australia, Europe and the Americas, as well as case studies and practical examples, the book is designed to be accessible to practitioners and managers wishing to improve their own organization and to researchers with an interest in gaining a greater understanding of the types of culture.
Author Biography: Professor Robert L. Helmreich is Professor of Psychology at the University of Texas at Austin, and Director of the University of Texas Aerospace Crew Research Project. Dr Ashleigh C. Merritt works with Jean Pariès Safety and Human Factors Consulting Group, Dédale, in Paris, France.
|List of Boxes||viii|
|List of Figures||x|
|List of Tables||xii|
|Notes on the Contributors||xxvii|
|1||Groups and Cultures in Aviation and Medicine||1|
|5||Error Management: a Cultural Universal in Aviation and Medicine||133|
|6||Implementing Error Management: Trust, Data and Interventions||175|
|7||When Cultures Collide||201|
|8||Cultural Psychology: a Synthesis||225|
|Appendix A||Methodological Issues in Cross-cultural Research||233|
|Appendix C||Research Instruments||251|