Customer at the Crossroads: From Parable to Practice by Eric Harvey, B. J. Gallagher Hateley, John Grimes |, Paperback | Barnes & Noble
Customer at the Crossroads: From Parable to Practice

Customer at the Crossroads: From Parable to Practice

by Eric Harvey, B. J. Gallagher Hateley, John Grimes
     
 

Product Details

ISBN-13:
9781583760802
Publisher:
Berrett-Koehler Publishers, Inc.
Publication date:
10/28/2001
Edition description:
Illustrate
Pages:
41
Product dimensions:
3.08(w) x 9.06(h) x 0.19(d)

Meet the Author

Hateley is an accomplished management consultant and workshop leader who has worked with many corporate clients as well as professional associations, nonprofit groups, and government agencies.

Sanders, former Nordstrom vice president and general manager, is currently an advisor to executive management, specializing in developing and implementing people-centered leadership practices.

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