Customer-Centered Products: Creating Successful Products through Smart Requirements Management

Overview

"""Never time enough to do it right, but always time enough to do it over."" In today's ""faster-better-cheaper-at-any-cost"" world, this is not just a joke, but an all-too-frequent reality. And, most often, a poor understanding of the requirements for a product is the reason it must be done over.

Customer-Centered Products is a highly practical new book that helps readers gain a clear understanding of how to elicit the right requirements early on in a project--and make the right product the first time. Packed ...

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first Good [ No Hassle 30 Day Returns ] [ Edition: first ] Publisher: AMACOM/American Management Association Pub Date: 9/11/2000 Binding: Hardcover Pages: 271.

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Overview

"""Never time enough to do it right, but always time enough to do it over."" In today's ""faster-better-cheaper-at-any-cost"" world, this is not just a joke, but an all-too-frequent reality. And, most often, a poor understanding of the requirements for a product is the reason it must be done over.

Customer-Centered Products is a highly practical new book that helps readers gain a clear understanding of how to elicit the right requirements early on in a project--and make the right product the first time. Packed with useful information, enlightening real-life examples, and money-saving solutions, this book shows readers how to:

• Identify where their current requirements process is weak

• Bridge communication breakdowns that lead to muddy requirements

• Eliminate costly mistakes and rework

• Improve product quality without increasing cost

• Use operational concepts to improve requirements quality

• Improve the fit between the product and the customers' needs

• Prove that faster, better, cheaper is possible, and more."

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Editorial Reviews

Booknews
Shows how to define and understand the right requirements early in the product development cycle, providing tested methods for defining hardware and service products as well as software. Explains fundamentals of requirements definition and management, and shows how to analyze an organization's culture and work environment with an eye toward how it helps or hinders product development. Hooks is president and CEO of a training and consulting firm. Farry is an engineer and pilot, and cofounder and president of a bionics company. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Product Details

  • ISBN-13: 9780814405680
  • Publisher: AMACOM
  • Publication date: 10/23/2000
  • Pages: 304
  • Product dimensions: 6.30 (w) x 9.33 (h) x 1.11 (d)

Meet the Author

"Ivy F. Hooks (Fair Oaks Ranch, TX) is president and CEO of Compliance Automation, Inc. She has provided training and consulting in requirements for a variety of corporations and government organizations, including Kodak and NASA.

Kristin A. Farry (Friendswood, TX) is an engineer with over two decades' experience in aerospace, robotics, and biomedical engineering."

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Table of Contents

"1. Requirements: Structure for Success

2. Why Johnny Can't Write Requirements: Cultural, Educational, and Management Influences of Requirements Definition

3. The View from the Top: Steps to Creating and Managing Good Requirements

4. Creating a Shared Vision: Scoping the Project Up Front

5. One Day in the Life of a Product: Using Operational Concepts to Improve Requirement Quality

6. Collision Course: Identifying and Managing Interfaces

7. Be Careful What You Ask For: Writing Good Requirements

8. Theirs But to Reason Why: The Value of Recording Rationale

9. Everything in Its Place: Levels, Allocating, and Tracing Requirements

10. But Will It Work? Thinking Ahead to Verification

11. A Needle in a Haystack: Formatting Requirements

12. Drawing a Line in the Sand: Preparing to Baseline Requirements

13. Not All Requirements Are Created Equal: The Case for Prioritizing Requirements

14. Keeping Sane: Automating Requirement Management

15. Death, Taxes, and Requirement Change: Managing Change

16. Cap'n, Are We There Yet? Measuring Requirement Quality

17. It Can Happen On Your Watch: Making Changes in an Organization's Requirement Definition Process"

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Sort by: Showing 1 Customer Reviews
  • Anonymous

    Posted April 10, 2002

    Practical, To-the-point Requirements User Guide for Managers

    Ivy F. Hooks and Kristin A. Farry give their audience a clear methodology about how to eliminate rework and unnecessary features rooted in poor requirement definition for making product development or procurement faster and cheaper without sacrificing the better. Good requirement definition is more important than ever to especially fast-paced high-tech companies for which researching, developing, and commercializing products on schedule and within budget is key to be, become, and remain competitive. Interestingly, Hooks and Farry explain to their readers the profound impact that culture, education, and management have on requirement definition. Their critical examination of the ¿seven cultural forces that define Americans¿ in chapter 2 helps their (foreign) audience better understand why some (American) marketers have no time to do it right the first time, but endless time and a company bankroll to do it wrong over and over again to quote Kevin J. Clancy and Peter C. Krieg in their excellent Counter-intuitive Marketing. Hooks and Farry remind their audience that nothing can change for the faster, cheaper, and better without a management commitment. Management must make very clear through their entire organization that quality products begin long before design and manufacture. These products find their genesis in quality requirements. To summarize, Customer-Centered Products is a must read for anyone involved/interested in product development or sourcing. The only weakness of the book lies in the concentration of examples from a few industries about which Hooks and Farry are very knowledgeable.

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