Customer-Driven Project Management: Building Quality into Project Processes / Edition 2

Customer-Driven Project Management: Building Quality into Project Processes / Edition 2

by Bruce Barkley, James Saylor
     
 

ISBN-10: 0071369821

ISBN-13: 9780071369824

Pub. Date: 06/12/2001

Publisher: McGraw-Hill Professional Publishing

Reorganize any project for improved efficiency and quality

Designed around numerous case studies, Customer-Driven Project Management, Second Edition drives home the importance of front-end customer involvement for project managers and engineers alike. Authors Bruce T. Barkley and James Saylor have added six new chapters to this edition, focusing on Internet

Overview

Reorganize any project for improved efficiency and quality

Designed around numerous case studies, Customer-Driven Project Management, Second Edition drives home the importance of front-end customer involvement for project managers and engineers alike. Authors Bruce T. Barkley and James Saylor have added six new chapters to this edition, focusing on Internet support systems, selling the project, and a model for e-business projects. This integrated approach to Custom-Driven Project Management (CDPM) explains the new enterprise project life cycle and gives you a wide range of effective tools for developing customer-driven teams. You learn how to:

* Use people involvement tools and techniques

* Recognize senior management’s role in project review

* Be aware of the full range of personal and professional issues

* Apply definition, selection, and analysis tools and techniques

*Work with project management and system development tools and techniques

* More

Product Details

ISBN-13:
9780071369824
Publisher:
McGraw-Hill Professional Publishing
Publication date:
06/12/2001
Series:
Project Management Series
Edition description:
REV
Pages:
609
Product dimensions:
6.20(w) x 9.10(h) x 1.85(d)

Table of Contents

Chapter 1: Project Management in the E-World: Changing Rules and Roles.

Chapter 2: Customer-Driven Quality and Scheduling.

Chapter 3: Project Management and Quality.

Chapter 4: Historical Perspective on Project Quality Management.

Chapter 5: Leadership and Quality.

Chapter 6: The Eight-Step Process.

Chapter 7: A Summary of Tools.

Chapter 8: Quality Project Review.

Chapter 9: Customer-Driven Teams (CDTs).

Chapter 10: "Brand You" and Professional Growth.

Chapter 11: Quality Team Skills.

Chapter 12: Translating Expectations to Specifications.

Chapter 13: Process Tools.

Chapter 14: Tools for Quality Decisions.

Chapter 15: Work Flows.

Chapter 16: Work Breakdown and Scheduling.

Chapter 17: More Tools.

Chapter 18: Some Future Considerations.
Appendix A: Cases in Project Quality Management.
Appendix B: Project Quality Management: PMI Body of Knowledge.
Appendix C: Assessment.

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