Chapter 1: Project Management in the E-World: Changing Rules and Roles.Chapter 2: Customer-Driven Quality and Scheduling. Chapter 3: Project Management and Quality. Chapter 4: Historical Perspective on Project Quality Management. Chapter 5: Leadership and Quality. Chapter 6: The Eight-Step Process. Chapter 7: A Summary of Tools. Chapter 8: Quality Project Review. Chapter 9: Customer-Driven Teams (CDTs). Chapter 10: "Brand You" and Professional Growth. Chapter 11: Quality Team Skills. Chapter 12: Translating Expectations to Specifications. Chapter 13: Process Tools. Chapter 14: Tools for Quality Decisions. Chapter 15: Work Flows. Chapter 16: Work Breakdown and Scheduling. Chapter 17: More Tools. Chapter 18: Some Future Considerations.
Appendix A: Cases in Project Quality Management.
Appendix B: Project Quality Management: PMI Body of Knowledge.
Appendix C: Assessment.