Customer-Driven Project Management: Building Quality into Project Processes / Edition 2

Customer-Driven Project Management: Building Quality into Project Processes / Edition 2

by Bruce Barkley, James Saylor
     
 

ISBN-10: 0071369821

ISBN-13: 9780071369824

Pub. Date: 06/12/2001

Publisher: McGraw-Hill Professional Publishing

Reorganize any project for improved efficiency and quality

Designed around numerous case studies, Customer-Driven Project Management, Second Edition drives home the importance of front-end customer involvement for project managers and engineers alike. Authors Bruce T. Barkley and James Saylor have added six new chapters to this edition, focusing on Internet

…  See more details below

Overview

Reorganize any project for improved efficiency and quality

Designed around numerous case studies, Customer-Driven Project Management, Second Edition drives home the importance of front-end customer involvement for project managers and engineers alike. Authors Bruce T. Barkley and James Saylor have added six new chapters to this edition, focusing on Internet support systems, selling the project, and a model for e-business projects. This integrated approach to Custom-Driven Project Management (CDPM) explains the new enterprise project life cycle and gives you a wide range of effective tools for developing customer-driven teams. You learn how to:

* Use people involvement tools and techniques

* Recognize senior management’s role in project review

* Be aware of the full range of personal and professional issues

* Apply definition, selection, and analysis tools and techniques

*Work with project management and system development tools and techniques

* More

Read More

Product Details

ISBN-13:
9780071369824
Publisher:
McGraw-Hill Professional Publishing
Publication date:
06/12/2001
Series:
Project Management Series
Edition description:
REV
Pages:
609
Sales rank:
960,225
Product dimensions:
6.20(w) x 9.10(h) x 1.85(d)

Table of Contents

Preface to the Second Edition
Acknowledgments
Ch. 1Project Management in the E-World: Changing Rules and Roles1
Ch. 2Customer-Driven Quality and Scheduling17
Ch. 3Project Management and Quality49
Ch. 4Historical Perspective on Project Quality Management79
Ch. 5Leadership and Quality117
Ch. 6The Eight-Step Process147
Ch. 7A Summary of Tools191
Ch. 8Quality Project Review203
Ch. 9Customer-Driven Teams (CDTs)221
Ch. 10"Brand You" and Professional Growth245
Ch. 11Quality Team Skills261
Ch. 12Translating Expectations to Specifications307
Ch. 13Process Tools331
Ch. 14Tools for Quality Decisions353
Ch. 15Work Flows367
Ch. 16Work Breakdown and Scheduling399
Ch. 17More Tools447
Ch. 18Some Future Considerations463
App. A: Cases in Project Quality Management501
App. B: Project Quality Management: PMI Body of Knowledge547
App. C: Assessment561
Abbreviations and Acronyms573
Glossary575
Bibliography591
Index595

Read More

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >