Customer-Driven Project Management: Building Quality into Project Processes / Edition 2

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Reorganize any project for improved efficiency and quality

Designed around numerous case studies, Customer-Driven Project Management, Second Edition drives home the importance of front-end customer involvement for project managers and engineers alike. Authors Bruce T. Barkley and James Saylor have added six new chapters to this edition, focusing on Internet support systems, selling the project, and a model for e-business projects. This integrated approach to Custom-Driven Project Management (CDPM) explains the new enterprise project life cycle and gives you a wide range of effective tools for developing customer-driven teams. You learn how to:

* Use people involvement tools and techniques

* Recognize senior management’s role in project review

* Be aware of the full range of personal and professional issues

* Apply definition, selection, and analysis tools and techniques

*Work with project management and system development tools and techniques

* More

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Product Details

  • ISBN-13: 9780071369824
  • Publisher: McGraw-Hill Professional Publishing
  • Publication date: 6/12/2001
  • Series: Project Management Series
  • Edition description: REV
  • Edition number: 2
  • Pages: 609
  • Sales rank: 774,396
  • Product dimensions: 6.20 (w) x 9.10 (h) x 1.85 (d)

Meet the Author

Bruce T. Barkley is co-author of the first edition of this book, faculty member with the Keller Graduate School of Management in Atlanta, Georgia, and Project Administrator with Universal Avionics


a global high-tech electronics firm. Mr. Barkley has served as Vice President of The Learning Group


instructor with the University of Maryland and Manager of Consulting for the Maryland Center for Quality and Productivity. He is the recipient of the University of Maryland's "Excellence in Teaching" award.

James H. Saylor is the author of the TOM FIELD MANUAL, TOM SIMPLIFIED, and co-author of the first edition of this book. He is the founder of The Business Coach (the and Vice President of Operations and Logistics for ELKAY PLASTICS COMPANY. Mr. Saylor has over 30 years' experience in organizational management, integrated logistics support, and training. He has coached, trained, and facilitated many public and private organizations in achieving their specific goals.

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Table of Contents

Preface to the Second Edition
Ch. 1 Project Management in the E-World: Changing Rules and Roles 1
Ch. 2 Customer-Driven Quality and Scheduling 17
Ch. 3 Project Management and Quality 49
Ch. 4 Historical Perspective on Project Quality Management 79
Ch. 5 Leadership and Quality 117
Ch. 6 The Eight-Step Process 147
Ch. 7 A Summary of Tools 191
Ch. 8 Quality Project Review 203
Ch. 9 Customer-Driven Teams (CDTs) 221
Ch. 10 "Brand You" and Professional Growth 245
Ch. 11 Quality Team Skills 261
Ch. 12 Translating Expectations to Specifications 307
Ch. 13 Process Tools 331
Ch. 14 Tools for Quality Decisions 353
Ch. 15 Work Flows 367
Ch. 16 Work Breakdown and Scheduling 399
Ch. 17 More Tools 447
Ch. 18 Some Future Considerations 463
App. A: Cases in Project Quality Management 501
App. B: Project Quality Management: PMI Body of Knowledge 547
App. C: Assessment 561
Abbreviations and Acronyms 573
Glossary 575
Bibliography 591
Index 595
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