Customer-Driven Project Management: Building Quality into Project Processes / Edition 2

by James H. Saylor, Bruce T. Barkley

Overview

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ET CUSTOMERS CREATE YOUR SUCCESS!

With New Cases and Scheduling Applications — and New Insights on Project Management in the Internet Age!

Complete resource for project managers and project executives on project quality management! Practical guide to doing the right job — and getting the job done right the first time!

See how embedded quality assures customer satisfaction—and how to schedule quality into the project process. This newly revised Customer-Driven Project Management steers you to improved project quality management through total customer involvement. Featuring new chapters on the Internet, quality scheduling, project review, and personal and professional growth planning, this provocative guide offers updated techniques that can help you:

* Understand customers — and their needs and expectations
* Keep customers productively involved in project management
* Embed quality into the product early in the process
* Make organizations work better with project-driven business models
* Market your PM skills with "Brand You" methods
* Short-circuit stumbles with senior management "insurance"
* Put free PM 'Net tools to work for you
* Predict the life cycle of e-businesses
* Draw ideas and inspiration from the Project Management Institute's Body of Knowledge on project quality management.

Designed as a practical step-by-step guide for working project managers and executives, Customer-Driven Project Management is also a superb resource for those who aspire to fully understand the concept of project quality management and to achieve the Project Management Professional (PMP) certification. Helpful guide for anyone who wants to get any kind of team project done better, faster, cheaper, and with greater customer satisfaction.

Product Details

ISBN-13:	9780071369824
Publisher:	McGraw Hill LLC
Publication date:	06/12/2001
Series:	Project Management Series
Edition description:	REV
Pages:	609
Product dimensions:	6.20(w) x 9.10(h) x 1.85(d)

About the Author

James Saylor (Upland, CA) is the author of TQM Field Manual, TQM Simplified, and co-author of customer-Driven Project.

Bruce T. Barkley is co-author of the first edition of this book, faculty member with the Keller Graduate School of Management in Atlanta, Georgia, and Project Administrator with Universal Avionics Corporation, a global high-tech electronics firm. Mr. Barkley has served as Vice President of The Learning Group Corporation, instructor with the University of Maryland and Manager of Consulting for the Maryland Center for Quality and Productivity. He is the recipient of the University of Maryland's "Excellence in Teaching" award.

James H. Saylor is the author of the TOM FIELD MANUAL, TOM SIMPLIFIED, and co-author of the first edition of this book. He is the founder of The Business Coach (the businesscoach.org) and Vice President of Operations and Logistics for ELKAY PLASTICS COMPANY. Mr. Saylor has over 30 years' experience in organizational management, integrated logistics support, and training. He has coached, trained, and facilitated many public and private organizations in achieving their specific goals.

Table of Contents

Chapter 1: Project Management in the E-World: Changing Rules and Roles.

Chapter 2: Customer-Driven Quality and Scheduling.

Chapter 3: Project Management and Quality.

Chapter 4: Historical Perspective on Project Quality Management.

Chapter 5: Leadership and Quality.

Chapter 6: The Eight-Step Process.

Chapter 7: A Summary of Tools.

Chapter 8: Quality Project Review.

Chapter 9: Customer-Driven Teams (CDTs).

Chapter 10: "Brand You" and Professional Growth.

Chapter 11: Quality Team Skills.

Chapter 12: Translating Expectations to Specifications.

Chapter 13: Process Tools.

Chapter 14: Tools for Quality Decisions.

Chapter 15: Work Flows.

Chapter 16: Work Breakdown and Scheduling.

Chapter 17: More Tools.

Chapter 18: Some Future Considerations.
Appendix A: Cases in Project Quality Management.
Appendix B: Project Quality Management: PMI Body of Knowledge.
Appendix C: Assessment.