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From the Publisher"Four stars for The Customer-Focused Library . . . In this outstanding work, Joe persuasively lays out the case for re-imagining what the library does from the point of view of the customer."
It's all good (scanblog.blogspot.com)
"An in-depth index enables the work to be used again and again for reference, while the writing style encourages one to read from cover to cover. This is a valuable book not only for public libraries, as the title indicates, but any library wishing to focus on the customer, or patron."
"Intriguing to some and perhaps disturbing to others, this high energy work explores the ways in which public libraries could be redesigned to focus on the needs of customers."
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