The Customer Is Not Always Right: Hilarious and Horrific Tales of Customers Gone Wrong

( 13 )

Overview

Retailers, restaurants, and tech support providers believe service is king, but in The Customer Is Not Always Right, A.J. Adams proves that customers will do anything they can to put that motto to the test.

Readers get a collection of insights and stories from the popular Web site NotAlwaysRight.com. The book and site showcase customer-relations horror stories everyone can relate to. No matter what side of the counter you're on, there are hilarious tales about everything that ...

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The Customer Is Not Always Right: Hilarious and Horrific Tales of Customers Gone Wrong

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Overview

Retailers, restaurants, and tech support providers believe service is king, but in The Customer Is Not Always Right, A.J. Adams proves that customers will do anything they can to put that motto to the test.

Readers get a collection of insights and stories from the popular Web site NotAlwaysRight.com. The book and site showcase customer-relations horror stories everyone can relate to. No matter what side of the counter you're on, there are hilarious tales about everything that can go wrong between the customer and retail or service provider. Whether it's a confrontation in the drive-through over not enough fries or arguing over a one-cent price difference on milk, this book proves the principle of "the customer is always right" can be dead wrong.

From groaning, to intense complaining, to situations that leave workers asking, "Are you serious?," readers will enjoy these hilarious tales of customers gone wrong.

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Product Details

  • ISBN-13: 9780740785788
  • Publisher: Andrews McMeel Publishing
  • Publication date: 10/1/2009
  • Edition description: Original
  • Pages: 256
  • Product dimensions: 5.04 (w) x 7.04 (h) x 0.61 (d)

Meet the Author

A. J. Adams is no stranger to dealing with customers; he was born and raised in Las Vegas, a city well-known for its thriving service industry. Although he now designs Web sites for a living, he has also worked in restaurants, bookstores, and coffee shops. It was after one particularly frustrating run-in with a customer that he decided to create NotAlwaysRight.com, a Web site devoted to sharing funny and stupid customer quotes.

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Customer Reviews

Average Rating 4.5
( 13 )
Rating Distribution

5 Star

(9)

4 Star

(2)

3 Star

(1)

2 Star

(1)

1 Star

(0)

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Sort by: Showing all of 13 Customer Reviews
  • Anonymous

    Posted June 22, 2012

    Retail

    SUCKS. I can imagine what the people with these experiences must have gone through! This is a nice relaxing read after a long day at work and makes you glad you aren't in their shoes. A must read for anyone who knows what retail feels like.

    1 out of 1 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
  • Posted January 3, 2014

    A really funny and relaxing book. For all those employees who ha

    A really funny and relaxing book.
    For all those employees who have to deal with customers, you must read this and you can surely  relate to it.
    When we people complain for bad customer service, well try to read this book and learn that employees also 
    have experienced horrific customers asking for impossible things.
    This book made me happy during the  time I was dealing with one difficult customer.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted June 10, 2013

    *sobbing in corner*

    I hate humanity. I can't. I can't even. I cannot even. I am unable to even. I have completely lost the ability to even. I don't even. I do not even. I refrain completely from even. There are several million evens and I don't any of them.

    0 out of 1 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted September 28, 2012

    I gonna get it

    Yey

    0 out of 2 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted August 21, 2011

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    Posted July 21, 2010

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    Posted May 26, 2011

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    Posted July 2, 2011

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    Posted January 21, 2012

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    Posted August 20, 2011

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  • Anonymous

    Posted June 12, 2014

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  • Anonymous

    Posted March 6, 2010

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  • Anonymous

    Posted January 4, 2011

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