The Customer Is Not Always Right: Hilarious and Horrific Tales of Customers Gone Wrong

The Customer Is Not Always Right: Hilarious and Horrific Tales of Customers Gone Wrong

4.5 14
by A.J. Adams
     
 

View All Available Formats & Editions

Retailers, restaurants, and tech support providers believe service is king, but in The Customer Is Not Always Right, A.J. Adams proves that customers will do anything they can to put that motto to the test.

Readers get a collection of insights and stories from the popular Web site NotAlwaysRight.com. The book and site showcase customer-relations

Overview

Retailers, restaurants, and tech support providers believe service is king, but in The Customer Is Not Always Right, A.J. Adams proves that customers will do anything they can to put that motto to the test.

Readers get a collection of insights and stories from the popular Web site NotAlwaysRight.com. The book and site showcase customer-relations horror stories everyone can relate to. No matter what side of the counter you're on, there are hilarious tales about everything that can go wrong between the customer and retail or service provider. Whether it's a confrontation in the drive-through over not enough fries or arguing over a one-cent price difference on milk, this book proves the principle of "the customer is always right" can be dead wrong.

From groaning, to intense complaining, to situations that leave workers asking, "Are you serious?," readers will enjoy these hilarious tales of customers gone wrong.

Product Details

ISBN-13:
9780740797798
Publisher:
Andrews McMeel Publishing, LLC
Publication date:
12/22/2009
Sold by:
Barnes & Noble
Format:
NOOK Book
Pages:
256
Sales rank:
520,707
File size:
3 MB

Meet the Author

A. J. Adams is no stranger to dealing with customers; he was born and raised in Las Vegas, a city well-known for its thriving service industry. Although he now designs Web sites for a living, he has also worked in restaurants, bookstores, and coffee shops. It was after one particularly frustrating run-in with a customer that he decided to create NotAlwaysRight.com, a Web site devoted to sharing funny and stupid customer quotes.

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >

Customer Is Not Always Right: Hilarious and Horrific Tales of Customers Gone Wrong 4.5 out of 5 based on 0 ratings. 14 reviews.
Anonymous More than 1 year ago
SUCKS. I can imagine what the people with these experiences must have gone through! This is a nice relaxing read after a long day at work and makes you glad you aren't in their shoes. A must read for anyone who knows what retail feels like.
Anonymous More than 1 year ago
Lol on now playing busted and land of the maple leaf savages.
Anonymous More than 1 year ago
darcb07 More than 1 year ago
A really funny and relaxing book. For all those employees who have to deal with customers, you must read this and you can surely  relate to it. When we people complain for bad customer service, well try to read this book and learn that employees also  have experienced horrific customers asking for impossible things. This book made me happy during the  time I was dealing with one difficult customer.
Anonymous More than 1 year ago
Anonymous More than 1 year ago
Anonymous More than 1 year ago
Anonymous More than 1 year ago
Anonymous More than 1 year ago
Anonymous More than 1 year ago
Anonymous More than 1 year ago
Anonymous More than 1 year ago
Anonymous More than 1 year ago
I hate humanity. I can't. I can't even. I cannot even. I am unable to even. I have completely lost the ability to even. I don't even. I do not even. I refrain completely from even. There are several million evens and I don't any of them.
Anonymous More than 1 year ago
Yey