Customer Retention in a Week

Customer Retention in a Week

by Jane Smith
     
 

Emphasizing the importance for businesses of retaining customers, this text offers ideas to achieve and maintain a customer focus. Topics include identifying customers and finding out what they want, offering incentives to maintain customer loyalty, mobilizing employees and damage limitation.  See more details below

Overview

Emphasizing the importance for businesses of retaining customers, this text offers ideas to achieve and maintain a customer focus. Topics include identifying customers and finding out what they want, offering incentives to maintain customer loyalty, mobilizing employees and damage limitation.

Product Details

ISBN-13:
9780340849385
Publisher:
Hodder General Publishing Division
Publication date:
02/28/2003
Series:
In a Week Series
Edition description:
REV
Pages:
96
Product dimensions:
5.00(w) x 7.70(h) x 0.50(d)

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