Customer Service for Dummies

Customer Service for Dummies

by Karen Leland, Keith Bailey
     
 

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You've probably encountered a rude clerk, telephone operator, or bus driver at least once in your life. But do you know what it feels like to be on the other side . . . to have people screaming at you, threatening to report you to your supervisor, or demanding faster service? Finally, there's a book about all this, and it's called Customer Service For …  See more details below

Overview

You've probably encountered a rude clerk, telephone operator, or bus driver at least once in your life. But do you know what it feels like to be on the other side . . . to have people screaming at you, threatening to report you to your supervisor, or demanding faster service? Finally, there's a book about all this, and it's called Customer Service For Dummies. If your objective is to get better service as a customer, train your staff in how to deal with difficult people and situations, or improve your personal communication style, let customer service experts Karen Leland and Keith Bailey get you on the right track.

Product Details

ISBN-13:
9781568843919
Publisher:
Wiley
Publication date:
12/20/1995
Series:
For Dummies Series
Edition description:
Older Edition
Pages:
384
Product dimensions:
7.42(w) x 9.24(h) x 0.95(d)

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