Customer Service in the Information Age

Customer Service in the Information Age

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by JoAnn Haberer, Joann Haberer
     
 

Customer service has changed dramatically over the past few decades. New technology has given customer service personnel more options for reaching customers, even as it has given consumers easier access to data and information. CUSTOMER SERVICE IN THE INFORMATION AGE explains how businesses can still provide great customer service with a personal touch—whether

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Overview

Customer service has changed dramatically over the past few decades. New technology has given customer service personnel more options for reaching customers, even as it has given consumers easier access to data and information. CUSTOMER SERVICE IN THE INFORMATION AGE explains how businesses can still provide great customer service with a personal touch—whether it is through e-mail, the telephone, or a company Web site. The tips presented in this book will give organizations concrete suggestions for how to use the technological options available today to elevate their customer service to the next level and build relationships that will result in loyal and satisfied customers.

Product Details

ISBN-13:
9780619259099
Publisher:
Crisp Publications, Inc.
Publication date:
08/01/2004
Series:
Fifty-Minute Series Book Ser.
Pages:
120
Product dimensions:
7.90(w) x 9.70(h) x 0.30(d)

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