Customer Service Nightmares by Nancy Friedman, Paperback | Barnes & Noble
Customer Service Nightmares

Customer Service Nightmares

by Nancy Friedman
     
 

From the Experience of everyone's worst day comes a collection of real stories of some of the worst customer service nightmares ever experienced.

Overview

From the Experience of everyone's worst day comes a collection of real stories of some of the worst customer service nightmares ever experienced.

Product Details

ISBN-13:
9781560524984
Publisher:
Axzo Press
Publication date:
07/01/1998
Pages:
154
Product dimensions:
6.10(w) x 9.05(h) x 0.33(d)

Related Subjects

What People are saying about this

Zemke
It's true. Not every customer is a joy to serve. But Friedman makes clear, valuable insights live in the most impossible of situations.
Jane Applegate
Friedman's book iis a wake-up call for anyone who deals with the public. . . A real eye-opener filled with terrific advice.

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