From the Experience of everyone's worst day comes a collection of real stories of some of the worst customer service nightmares ever experienced.
- Axzo Press
- Publication date:
- Product dimensions:
- 6.10(w) x 9.05(h) x 0.33(d)
What People are saying about this
ZemkeIt's true. Not every customer is a joy to serve. But Friedman makes clear, valuable insights live in the most impossible of situations.
Jane ApplegateFriedman's book iis a wake-up call for anyone who deals with the public. . . A real eye-opener filled with terrific advice.
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