Customer Service: Career Success Through Customer Satisfaction / Edition 2

Customer Service: Career Success Through Customer Satisfaction / Edition 2

by Paul R. Timm
     
 

ISBN-10: 0130859591

ISBN-13: 9780130859594

Pub. Date: 09/01/2000

Publisher: Prentice Hall

  • Solve problems to build customer loyalty.
  • Attain profitability through customer satisfaction.
  • Lead and empower the service process.
  • Direct marketplace acceptance and corporate growth.
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Overview

  • Solve problems to build customer loyalty.
  • Attain profitability through customer satisfaction.
  • Lead and empower the service process.
  • Direct marketplace acceptance and corporate growth.

Product Details

ISBN-13:
9780130859594
Publisher:
Prentice Hall
Publication date:
09/01/2000
Series:
Prentice Hall Neteffect Series
Edition description:
Older Edition
Pages:
223
Product dimensions:
6.01(w) x 9.01(h) x 0.66(d)

Table of Contents

1. Fostering Positive Attitudes.
2. Recognize and Deal with Customer Turnoffs.
3. Deal with Dissatisfied Customers.
4. Exceed Customer Expectations.
5. Use Behaviors That Win Customer Loyalty.
6. Get Others to Give Great Service.
7. Apply Winning Telephone, E-mail, and Website Techniques.
8. Use Written Messages.
9. Understanding the One-to-One Customer Future.
Appendix: How to Lead or Participate in an E-Plus Idea-Generating Meeting.
Index.

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