Customers are Kings - Maintaining Customer Relations and Why Is It Important [NOOK Book]

Overview

Customers are Kings - Maintaining Customer Relations and Why Is It Important

It is mentioned nowadays that whether one buys a cup of coffee, a holiday, a house or a car the decision of purchasing has to be emotional. More importantly it is a just as important factor in customer retention and loyalty. customer satisfaction is the underpinning factor in customer experience.
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Customers are Kings - Maintaining Customer Relations and Why Is It Important

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Overview

Customers are Kings - Maintaining Customer Relations and Why Is It Important

It is mentioned nowadays that whether one buys a cup of coffee, a holiday, a house or a car the decision of purchasing has to be emotional. More importantly it is a just as important factor in customer retention and loyalty. customer satisfaction is the underpinning factor in customer experience.
customer should feel good in doing business with the product or the service provider.
While purchasing rationality, reflection, judgment of pros and cons do play a part but it has to have an emotional side to it. One’s gut feeling, intuition, sense and interaction plays a significant role in buying.
In every single encounter what the customer feels or doesn’t feel is immediately related with the service provider’s managerial capability and handling of customer expectations. customer experience doesn’t end in keeping a smiley face or having a soft tone while communicating with an irate customer.
It must make the customer whoever they are feel the most important person at that time through operation, transaction and behavior. Addressing a fickle customer who is like “I want it now and can’t wait” and their feels is not easy and can not be handled by an individual manager.
Reaching this emotional goal takes an entire company’s effort which should exceed beyond product quality and protocols.
Before a service provider can decide the best way to achieve this customer satisfaction must decide what exact thought they want to create every time an encounter occurs. It can be mentioned that customer satisfaction survey and market research can provide the data for that. But sadly enough, these kind of data do not help much, and especially at an emotional level.
Drivers of satisfaction and loyalty must be looked deeply into by the service providers. A good insight into the subject will show that a whole bunch of different factors lead to the sense of satisfaction and loyalty. Expectations, needs and thought to the organization and the perceived value received by the customer would be some of their situation.
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Product Details

  • BN ID: 2940013264267
  • Publisher: Caring & Sharing
  • Publication date: 10/9/2011
  • Sold by: Barnes & Noble
  • Format: eBook
  • Pages: 36
  • Sales rank: 421,317
  • File size: 265 KB

Customer Reviews

Average Rating 5
( 7 )
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Sort by: Showing all of 7 Customer Reviews
  • Anonymous

    Posted October 31, 2012

    Narrator

    Hi. I'm an original rper, I completely agree with you. I made a complete statement, but it didn't post............. *punches her pillow in silent frustration* Anyway, the gist of it was how people want drama, but shun rpers who bring excitement and the drama they bring. Bla bla bla, online rp was gaping-mouth-worthy compaired to this in efficiency, blabbity bla, I think each non-warriors rp should have a pre-planned plotline instead of just a species or book/tv series. That was about it.

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  • Anonymous

    Posted October 31, 2012

    To Narrarrator

    Without drama life is junk. Unintersesting.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted October 31, 2012

    Greystone

    Dtop making digferent ideas please no empires or whst cat said

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  • Anonymous

    Posted November 1, 2012

    Wolfstar

    ~•~Hmm that sounds good Cat...I could help you out.I also like the whole empie clan thing.I think that would be pretty helpful.We just need less clans!We need to make people stop making twenty stinking clans a day!We have enough as it is.~•~

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  • Anonymous

    Posted October 30, 2012

    Lynn

    So heres the deal. I think the clans so join into empires. For example: windclan fireclan earthclan hurricaneclan etc will b part of the element empire. (Evil) shadowclan, the darkness within, and dark cats will be part of the broken empire. And so on so forth. This way we can join the clans but not get rid of leaders. Each empire might have their own meeting with the claans consisting of it. But each full moon or cange of season, five leadesr (who must be changed every meeting) who are experienced and wise, and three deputies will come together from each empire for the Great Council. There they will discuss problems amongst the empires or become allies etc. Plz support my ideas! And any died out clans must join with another clan to b apart of an empire

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  • Anonymous

    Posted November 1, 2012

    Poolstar

    Well my PoolClan is partly active. Its at new pools **Unknown, Poolstar**

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  • Anonymous

    Posted October 31, 2012

    Cat

    Actually, I am trying to get a place here all people can put their clans and roleplays down. That way we can see who is still actove.

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