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More About This Textbook
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Meet the Author
Kent Norman received his doctorate from the University of Iowa in experimental psychology and is an associate professor in the Department of Psychology at the University of Maryland. He is the director of the Laboratory for Automation Psychology and Decision Processes (LAPDP) and is a founding member of the Human/Computer Interaction Laboratory (HCIL) in the University of Maryland Institute for Advanced Computer Studies (UMIACS). His research is on judgment and decision making and problem solving, particularly as they pertain to human-computer interaction and cognitive issues in interface design. Dr. Norman is the author of The Psychology of Menu Selection: Designing Cognitive Control at the Human/Computer Interface, and he is the developer of HyperCourseware™, a Web-based prototype for electronic educational environments reported on in his online text: Teaching in the Switched On Classroom (1999, http://lap.umd.edu/soc). He is co-author of the QUIS: The Questionnaire for User Interaction Satisfaction, licensed by the university to corporate and government usability labs, and he is currently doing research on 'computer rage'. Dr Norman is the author or co-author of more than 80 journal articles and book chapters.
Table of Contents
Pt. I Fundamentals
1 Introduction: Importance, Implications, and Historical Perspectives 3
2 Fundamentals: Biological and Technological Bases 35
3 Theoretical Approaches: Models and Metaphors 61
4 Research: Modes and Methods 91
Pt. II Systems
5 Sensory-Motor Interfaces: Input and Output 117
6 Learning and Memory, Transfer and Interference 150
7 Cognitive Psychology: Thinking and Problem Solving 174
8 Language and Programming 200
Pt. III Relationships
9 Individual Differences: People, Performance, and Personality 223
10 Motivation and Emotion at the Human-Computer Interface 252
11 Interpersonal Relations 275
12 Abnormal Behavior and Cybertherapies 306
Pt. IV Applications
13 Automation and Artificial Intelligence 339
14 Assistive and Augmentive Technologies 360
15 Media: Games, Entertainment, and Education 382
16 The Future: The Ultimate Human-Computer Interface 409
Index 427