Dealing with Difficult Parents: And With Parents in Difficult Situations / Edition 1

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This book helps teachers, principals, superintendents, and all educators develop a repertoire of tools and skills for comfortable and effective interaction with parents. It shows you how to deal with the parent who is bossy, volatile, argumentative, aggressive, or maybe the worst - apathetic. It provides specific phrases to use with parents to help you avoid using "trigger" words which unintentionally make matters worse. It will show you how to deliver bad news to good parents, how to build positive credibility to all types of parents, and how to foster the kind of parent involvement which leads to student success.
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Editorial Reviews

Gives advice to teaches, principles, and other educators working with challenging parents in challenging situations. Shows how to avoid trigger words which make bad situations worse, and how to use words and phrases that develop more positive relationships with parents. Describes family configurations, discusses techniques for phone and in-person meetings, and describes ways to increase parent involvement with school. Whitaker teaches educational leadership at Indiana State University. Fiore is assistant dean of the College of Education at the State University of West Georgia. The volume is not indexed. Annotation c. Book News, Inc., Portland, OR (
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Product Details

  • ISBN-13: 9781930556096
  • Publisher: Taylor & Francis
  • Publication date: 1/28/2001
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 208
  • Sales rank: 325,951
  • Age range: 18 years
  • Product dimensions: 5.90 (w) x 8.70 (h) x 0.60 (d)

Table of Contents

- About the Authors
- Preface
- Describing Today's Parents
- What is Wrong With These Parents, Anyway?
- Building Credibility - Everyone Wants to Associate with a Winner
- Positive Communication with Parents - An Ounce of Prevention
- Listen, Learn, and Cultivate
- Never Let Them See You Sweat
- What if the Parent is Right?
- The Best Way to Get in the Last Word
- Do You Feel Defensive? If So, Something is Wrong
- Delivering Bad News - Hey, I'm Just the Messenger
- But, I Did Get a Good Deal . . . Examining the Car Salesman
- What if They Use the "F" Word . . . Fair?
- Focus on the Future
- Understanding Parental Involvement
- Increasing Parental Involvement with School
- Increasing Parental Involvement At Home
- Parting Thoughts
- References

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Sort by: Showing all of 2 Customer Reviews
  • Anonymous

    Posted April 2, 2001


    Do you find it challenging and frustrating to deal with the parent who is bossy? argumentative? apathetic? intimidating? What's the best way to deliver bad news to parents? Written for teachers, administrators, and other educators, this book will help you work with the most difficult parents in the most challenging situations. It shows you how to avoid the 'trigger' words which serve only to make bad situations worse, use the right words and phrases to develop more positive relationships with parents, deal with parents who accuse you of not being 'fair', and build positive relationships with even the most challenging parents. With vivid examples, this book will show you how to handle a parent's complaint when the parent is right, use body language to influence the way parents react to what you say, make it easy to contact parents during the day to inform them when their children have done something worthy of praise (achieved a high grade, helped another student, etc.), and increase parent involvement in their children's education both at school and at home. Dr. Todd Whitaker, a former middle and high school principal is currently Assoc. Prof. of Educ. Leadership at Indiana State University. He is the author of several best selling books. He has keynoted state, national, and international conferences and is a highly sought presenter for teachers and principals. Dr. Douglas J. Fiore, a former teacher & principal, is currently on the faculty of the State University of West Georgia.

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  • Anonymous

    Posted November 6, 2009

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