Dealing with Difficult People: 24 Lessons for Bringing Out the Best in Everyone / Edition 1

Dealing with Difficult People: 24 Lessons for Bringing Out the Best in Everyone / Edition 1

by Dr. Rick Brinkman, Dr. Rick Kirschner
     
 

ISBN-10: 0071416412

ISBN-13: 9780071416412

Pub. Date: 02/20/2003

Publisher: McGraw-Hill Professional Publishing

THE MCGRAW-HILL PROFESSIONAL EDUCATION SERIES

These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers.

Specific strategies for understanding the 10 types of problem

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Overview

THE MCGRAW-HILL PROFESSIONAL EDUCATION SERIES

These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers.

Specific strategies for understanding the 10 types of problem people and influencing them to adopt positive behaviors.

Product Details

ISBN-13:
9780071416412
Publisher:
McGraw-Hill Professional Publishing
Publication date:
02/20/2003
Series:
McGraw-Hill Professional Education Series
Pages:
64
Product dimensions:
6.10(w) x 9.00(h) x 0.23(d)

Table of Contents

Recognize the 10 most unwanted behaviors5
Choose your approach9
Understand the four intents13
Understand the first intent : get it done17
Understand the second intent : get it right21
Understand the third intent : get along25
Understand the fourth intent : get appreciated29
Recognize the results of threatened intents33
Reduce differences37
Listen to understand41
Reach a deeper understanding45
Speak to be understood49
Project and expect the best53
Bring out the best in the tank57
Bring out the best in the sniper61
Bring out the best in that know-it-all65
Bring out the best in the think-they-know-it-all69
Bring out the best in the grenade73
Bring out the best in the yes person77
Bring out the best in the maybe person81
Bring out the best in the nothing person85
Bring out the best in the no person89
Bring out the best in the whiner93
Take the first three action steps97

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