Dealing with Difficult People: 24 Lessons for Bringing Out the Best in Everyone

Overview

THE MCGRAW-HILL PROFESSIONAL EDUCATION SERIES

These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers.

Specific strategies for understanding the 10 types of problem people and influencing them to adopt positive behaviors.

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Overview

THE MCGRAW-HILL PROFESSIONAL EDUCATION SERIES

These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers.

Specific strategies for understanding the 10 types of problem people and influencing them to adopt positive behaviors.

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Product Details

  • ISBN-13: 9780071416412
  • Publisher: McGraw-Hill Professional Publishing
  • Publication date: 2/20/2003
  • Series: McGraw-Hill Professional Education Series
  • Edition number: 1
  • Pages: 48
  • Sales rank: 753,318
  • Product dimensions: 6.10 (w) x 9.00 (h) x 0.23 (d)

Meet the Author

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

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Table of Contents

Recognize the 10 most unwanted behaviors 5
Choose your approach 9
Understand the four intents 13
Understand the first intent : get it done 17
Understand the second intent : get it right 21
Understand the third intent : get along 25
Understand the fourth intent : get appreciated 29
Recognize the results of threatened intents 33
Reduce differences 37
Listen to understand 41
Reach a deeper understanding 45
Speak to be understood 49
Project and expect the best 53
Bring out the best in the tank 57
Bring out the best in the sniper 61
Bring out the best in that know-it-all 65
Bring out the best in the think-they-know-it-all 69
Bring out the best in the grenade 73
Bring out the best in the yes person 77
Bring out the best in the maybe person 81
Bring out the best in the nothing person 85
Bring out the best in the no person 89
Bring out the best in the whiner 93
Take the first three action steps 97
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