Dealing with Difficult People: Handle Aggression; Manage Conflict; Motivate Poor Performers

Dealing with Difficult People: Handle Aggression; Manage Conflict; Motivate Poor Performers

by Roy Lilley, Lilley Roy
     
 

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations created by difficult people. 

Dealing with Difficult People
looks at difficult behavior – what drives it and

Overview

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations created by difficult people. 

Dealing with Difficult People
looks at difficult behavior – what drives it and how to cope with it. Issues Roy Lilley discusses include: recognizing the seven types of difficult person, handling aggressive people, handling conflict, motivating lazy colleagues, dealing with difficult customers, and handling complaints. 

Practical and accessible, this book is recommended for managers looking to improve performance, sales people looking to win more business, or anyone who has to deal with difficult colleagues or the public.

Editorial Reviews

From the Publisher
“Suitable for anyone who has to deal with difficult colleagues or the public. It will help you to enjoy difficult people: unlock them, influence them and improve their performance.” —Business Executive

Product Details

ISBN-13:
9780749456603
Publisher:
Kogan Page, Ltd.
Publication date:
02/01/2010
Series:
Sunday Times Creating Success Series
Edition description:
Revised Edition
Pages:
160
Product dimensions:
5.48(w) x 8.58(h) x 0.41(d)

What People are saying about this

From the Publisher

“Suitable for anyone who has to deal with difficult colleagues or the public. It will help you to enjoy difficult people: unlock them, influence them and improve their performance.” – Business Executive

Meet the Author


Roy Lilley is a writer, commentator, and conference speaker on health, change management and social issues. He contributes to The Guardian, The Sunday Times, The Telegraph, BBC News, and BBC Radio.

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