Learn all you need to know about managing staff — from understanding why people behave in certain ways to recognizing talents and encouraging creativity. Dealing with People shows you how to communicate constructively and encourage harmonious working relationships. It also provides practical techniques to use when resolving conflicts, appraising staff performance, and dealing with complaints. Power tips help you to handle real-life situations and develop first-class people skills that will enable you to build a committed, motivated team.
The Essential Manager have sold more than 1.9 million copies worldwide! Experienced and novice managers alike can benefit from these compact guides that slip easily into a briefcase or a portfolio. The topics are relevant to every work environment, from large corporations to small businesses. Concise treatments of dozens of business techniques, skills, methods, and problems are presented with hundreds of photos, charts, and diagrams. It is the most exciting and accessible approach to business and self-improvement available.
Author Biography: Robert Heller is a leading authority on management consulting. He was the founding editor of Management Today, and as editorial director of Haymarket Publishing Group, he supervised the launch of a number of highly successful magazines including Campaign and Computing. He is founder of the Working Words, a consulting firm specializing in business communications. He has been a contributor experienced and novice managers alike will be relevant to every work environment, from large corporations to small businesses.
| Introduction | 4 | |
| Developing Basic People Skills | ||
| Understanding Behavior | 6 | |
| Understanding People's Needs | 8 | |
| Learning the Basics | 10 | |
| Building Confidence | 12 | |
| Communicating Clearly | 14 | |
| Gaining Trust and Commitment | 18 | |
| Adjusting Your Approach | 22 | |
| Developing People | ||
| Providing Training | 24 | |
| Improving Skills | 26 | |
| Guiding Others | 28 | |
| Teaching by Example | 30 | |
| Nurturing Talent | 32 | |
| Encouraging Management Potential | 34 | |
| Motivating People | 36 | |
| Improving Performance | 38 | |
| Making Progress | 40 | |
| Finding Solutions | ||
| Bulding Environments | 42 | |
| Opening Closed Minds | 44 | |
| Dealing with Conflict | 46 | |
| Working Collectively | 48 | |
| Dealing with Personal Difficulties | 50 | |
| Managing Change | 52 | |
| Assessing and Rewarding | ||
| Evaluating Performance | 54 | |
| Promoting Staff | 56 | |
| Turning Failure into Success | 58 | |
| Remunerating Effectively | 60 | |
| Using Incentives | 62 | |
| Creating Partnerships | 64 | |
| Assessing Your Ability | 66 | |
| Index | 70 | |
| Acknowledgments | 72 |
Anonymous
Posted March 14, 2001
While your ability to manage improves with experience, this 72-page mini-guide will help you to master the fundamentals of successful management techniques. This book is filled with practical techniques to show you how to influence behavior and build positive interpersonal relationships in the workplace. Through an understanding of why people behave in certain ways, you can use practical techniques to resolve conflicts and build a committed, motivated team. 'Natural instinctive behavior is not always appropriate in the workplace.' pg. 6 Robert Heller shows how people adopt instinctive modes of behavior. This includes: reacting emotionally, avoiding risks, fighting under threat, spreading gossip, competing for status, dwelling on past successes, feeling more comfortable in small groups, drawing conclusions and fragmenting into small warring groups. In order to encourage cooperation, Robert suggests that appropriate behavior must be followed. This includes: establishing facts, taking risks, encouraging non-combative relationships, insisting on detailed analysis before judgment, practicing total open communication, recognizing achievement not status, learning from mistakes and choosing to work in cooperative groups. Robert Heller is a leading authority on management consulting. He shows how people have higher needs, such as pride in work. People want to feel valued. This book will show managers how to help employees build confidence, communicate clearly and achieve their potential. Through case studies and assessment tests, managers can find solutions to major workplace situations. I have never read such an enjoyable book on management. This holds many keys to wisdom.
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Overview
Learn all you need to know about managing staff — from understanding why people behave in certain ways to recognizing talents and encouraging creativity. Dealing with People shows you how to communicate constructively and encourage harmonious working relationships. It also provides practical techniques to use when resolving conflicts, appraising staff ...