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Dealing with People You Can't Stand: How to Bring out the Best in People at Their Worst
     

Dealing with People You Can't Stand: How to Bring out the Best in People at Their Worst

3.7 11
by Rick Brinkman, Rick Kirschner (Introduction), Rick Kirschner
 

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The international bestseller—­­more than 500,000 copies sold!

With their 1994 international bestseller, Dealing with People You Can't Stand, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, cell phones, the Internet, voice mail,

Overview

The international bestseller—­­more than 500,000 copies sold!

With their 1994 international bestseller, Dealing with People You Can't Stand, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, cell phones, the Internet, voice mail, and other technological wonders designed to bring people closer together have only made it that much harder to avoid "people you can't stand;" even worse, they've also created exciting new ways for annoying people to realize their talent for being pains in the butt.

Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and in cyberspace.

Editorial Reviews

Library Journal
Whether at work or at home, we all have to deal with people we can't stand to be around. Our challenge is to develop creative ways to handle these difficult people. Brinkman and Kirschner, both doctors of naturopathic medicine and professional speakers, have just made our job easier with this lively guidebook, in which they identify and explore the psychological roots of ten specific behavior patterns that represent normal people at their worst. Realizing that changing oneself is more realistic than changing the behavior of others, the authors provide a variety of communicative skills that we can cultivate in ourselves to turn conflict into cooperation. Finally, Brinkman and Kirschner (How To Handle Difficult People with Tact and Skill, McGraw, 1994) illustrate how to use these skills with each of the ten problem behaviors. While all problem behaviors might not fit nicely into one of their ten categories, the authors do provide a dynamic assortment of interpersonal communication tools for managing most difficult people. Highly recommended for all libraries.-David R. Johnson, Louisiana State Univ. Lib., Eunice

Product Details

ISBN-13:
9780070078383
Publisher:
McGraw-Hill Companies, The
Publication date:
08/01/1994
Edition description:
Older Edition
Pages:
188
Product dimensions:
5.98(w) x 9.02(h) x 0.60(d)

Meet the Author

Dr. Rick Brinkman and Dr. Rick Kirschner are naturopathic physicians, professional speakers, and trainers, and the coauthors of the bestselling audio and video tapes How to Deal with Difficult People, which have sold more than 300,000 copies. Since 1980, they have shared their insights with audiences across the nation and around the world through their company, R&R Productions.

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Dealing with People You Can't Stand 3.7 out of 5 based on 0 ratings. 11 reviews.
Guest More than 1 year ago
It is not a book to read straight through. But definitely a book to pick up to read if you have people in the workplace who fit the 'types' broken down in the book!! Always good to refer to as you are dealing with various characters in the workplace and in life in general!!
Guest More than 1 year ago
This is not only a great book for the workplace but can be incorporated into all aspect of life. Other have asked to borrow but I plan to give as gifts so that I can keep my copy handy for reference.
Anonymous More than 1 year ago
This book has a wonderful title, seemingly appropriate chapter headings, and very little actual substance. The authors are naturopaths, not psychologists, but they hide behind the generic title of "Drs." I would consult a naturopath when I want a nice herbal placebo, but not when I'm looking for educated experienced (i.e. evidence based) behavioral science. Their "techniques" are almost juvenile in their simplicity and naivety, copied from other self help books rather than from any actual expertise. I bought this book based sadly on the title, not the content. I think these two authors are part of a predatory group of con artists who pollute the self help genre.
Guest More than 1 year ago
The ideas in this book can be adapted for almost any situation. A subtitle could be 'or people who you love who have difficult personality traits' It is written for the work place, but I have used with my children, with friends, and even with in-laws. I recommend it for anyone who has difficult people in their lives.
Guest More than 1 year ago
You know these people from the office: the dominating Tank, the undermining Sniper, the explosive Grenade and the smarmy Know-It-All. For your sake, here's hoping you only have one or two of them running around your cubicle farm. Unfortunately, the work world is fraught with complainers, cheats, toadies and downers. To avoid becoming a downer yourself, you need coping strategies. Authors Dr. Rick Brinkman and Dr. Rick Kirschner describe 10 difficult, if slightly contrived, personalities and provide communications techniques for dealing with them. This is not a textbook, being slim on attributions and facts. It is, rather, a feel-good handbook of simple suggestions for using tactics and popular psychology to deal with someone you'd actually rather strangle. Given that choice, conversation is a better strategy. We hope it works for you, and suggests this light but well-intentioned book to human resources professionals, managers with problem employees and you, if you're feeling particularly homicidal about that knuckle-cracking, gum-popping slacker in the next cubby.
DavidDH More than 1 year ago
Useful book for dealing with difficult people in the office. Provides some practical tips and simulates conversations that I found helpful in working with complex personality types. I've struggled particularly with a difficult boss and found this book of great use alongside a guidebook I've recommended here. Like other reviewers have said, this is a book to keep for references and not something you will necessarily read through entirely.
Ms_Mitra More than 1 year ago
I needed this book when I found myself working with an unbelievably Horrible Boss (think, "The Devil Wears Prada") I found the book an easy read and could appreciate the advice overall; however, putting its guidance and wisdom to practical use turned out not to be as easy...since I ended up telling my Horrible Boss where to shove this book :) Notwithstanding, I see this book as a reference that one can return to again and again, when needed, and I think that with a little practice and effort on the part of the reader, it WILL help.
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Anonymous More than 1 year ago
I have read some chapters and skim through others. This book gave me a different way to look at others views and see myself in every situation.