Dealing with People You Can't Stand: How to Bring out the Best in People at Their Worst / Edition 2

Dealing with People You Can't Stand: How to Bring out the Best in People at Their Worst / Edition 2

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by Dr. Rick Brinkman, Dr. Rick Kirschner
     
 

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ISBN-10: 0071379444

ISBN-13: 9780071379441

Pub. Date: 02/27/2002

Publisher: McGraw-Hill Companies, The

The international bestseller--­­more than 500,000 copies sold!

With their 1994 international bestseller, Dealing with People You Can't Stand, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, cell phones, the Internet, voice

Overview

The international bestseller--­­more than 500,000 copies sold!

With their 1994 international bestseller, Dealing with People You Can't Stand, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, cell phones, the Internet, voice mail, and other technological wonders designed to bring people closer together have only made it that much harder to avoid "people you can't stand;" even worse, they've also created exciting new ways for annoying people to realize their talent for being pains in the butt.

Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and in cyberspace.

Product Details

ISBN-13:
9780071379441
Publisher:
McGraw-Hill Companies, The
Publication date:
02/27/2002
Edition description:
REV
Pages:
224
Product dimensions:
6.00(w) x 9.00(h) x 0.61(d)

Table of Contents

The 10 Types of Difficult People
  • the Attacker
  • the Know-it-all
  • The Yes Person
  • The Complainer
  • Etc.
The Window of Understanding.
Turning Conflict into Cooperation.
The 9 Essential Take-Charge Skills

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Dealing with People You Can't Stand 4 out of 5 based on 0 ratings. 10 reviews.
Guest More than 1 year ago
It is not a book to read straight through. But definitely a book to pick up to read if you have people in the workplace who fit the 'types' broken down in the book!! Always good to refer to as you are dealing with various characters in the workplace and in life in general!!
Guest More than 1 year ago
This is not only a great book for the workplace but can be incorporated into all aspect of life. Other have asked to borrow but I plan to give as gifts so that I can keep my copy handy for reference.
Guest More than 1 year ago
The ideas in this book can be adapted for almost any situation. A subtitle could be 'or people who you love who have difficult personality traits' It is written for the work place, but I have used with my children, with friends, and even with in-laws. I recommend it for anyone who has difficult people in their lives.
Guest More than 1 year ago
You know these people from the office: the dominating Tank, the undermining Sniper, the explosive Grenade and the smarmy Know-It-All. For your sake, here's hoping you only have one or two of them running around your cubicle farm. Unfortunately, the work world is fraught with complainers, cheats, toadies and downers. To avoid becoming a downer yourself, you need coping strategies. Authors Dr. Rick Brinkman and Dr. Rick Kirschner describe 10 difficult, if slightly contrived, personalities and provide communications techniques for dealing with them. This is not a textbook, being slim on attributions and facts. It is, rather, a feel-good handbook of simple suggestions for using tactics and popular psychology to deal with someone you'd actually rather strangle. Given that choice, conversation is a better strategy. We hope it works for you, and suggests this light but well-intentioned book to human resources professionals, managers with problem employees and you, if you're feeling particularly homicidal about that knuckle-cracking, gum-popping slacker in the next cubby.
DavidDH More than 1 year ago
Useful book for dealing with difficult people in the office. Provides some practical tips and simulates conversations that I found helpful in working with complex personality types. I've struggled particularly with a difficult boss and found this book of great use alongside a guidebook I've recommended here. Like other reviewers have said, this is a book to keep for references and not something you will necessarily read through entirely.
Ms_Mitra More than 1 year ago
I needed this book when I found myself working with an unbelievably Horrible Boss (think, "The Devil Wears Prada") I found the book an easy read and could appreciate the advice overall; however, putting its guidance and wisdom to practical use turned out not to be as easy...since I ended up telling my Horrible Boss where to shove this book :) Notwithstanding, I see this book as a reference that one can return to again and again, when needed, and I think that with a little practice and effort on the part of the reader, it WILL help.
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Anonymous More than 1 year ago
I have read some chapters and skim through others. This book gave me a different way to look at others views and see myself in every situation.