Dealing with People You Can't Stand: How to Bring out the Best in People at Their Worst / Edition 2

Paperback (Print)
Buy Used
Buy Used from BN.com
$12.71
(Save 25%)
Item is in good condition but packaging may have signs of shelf wear/aging or torn packaging.
Condition: Used – Good details
Used and New from Other Sellers
Used and New from Other Sellers
from $1.99
Usually ships in 1-2 business days
(Save 88%)
Other sellers (Paperback)
  • All (129) from $1.99   
  • New (4) from $6.03   
  • Used (125) from $1.99   
Close
Sort by
Page 1 of 1
Showing All
Note: Marketplace items are not eligible for any BN.com coupons and promotions
$6.03
Seller since 2005

Feedback rating:

(1831)

Condition:

New — never opened or used in original packaging.

Like New — packaging may have been opened. A "Like New" item is suitable to give as a gift.

Very Good — may have minor signs of wear on packaging but item works perfectly and has no damage.

Good — item is in good condition but packaging may have signs of shelf wear/aging or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Acceptable — item is in working order but may show signs of wear such as scratches or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Used — An item that has been opened and may show signs of wear. All specific defects should be noted in the Comments section associated with each item.

Refurbished — A used item that has been renewed or updated and verified to be in proper working condition. Not necessarily completed by the original manufacturer.

New
New York, NY 2002 Trade paperback 2nd Rev and Updated ed. New. Trade paperback (US). Glued binding. 224 p. Contains: Illustrations.

Ships from: Pennington, NJ

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
$13.42
Seller since 2011

Feedback rating:

(23)

Condition: New
Fine. No dust jacket as issued. Trade paperback (US). Glued binding. 224 p. Contains: Illustrations. Audience: General/trade. *~*1/2" nicked spot on front cover*~*FREE PRIORITY ... MAIL (U.S. ) UPGRADE** to SHIP to ALL 50 STATES! ! We SHIP **THIS AFTERNOON or NEXT POSTAL DAY! ! ** (We work hard to enjoy a top rating on all selling sites. ) Very slight cover/corner/edge shelf/handling wear. NO Spine Creasing, Remainder Marks, inside page markings! . Non-smoker environment. Very careful packing & shipping. **CONFIRMATION of DELIVERY INCLUDED! ** Read more Show Less

Ships from: Denham Springs, LA

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
$14.50
Seller since 2005

Feedback rating:

(26)

Condition: New
New York, NY 2002 Soft Cover Revised & Updated Edition New in None as Issued jacket BRAND NEW COPY. Guide to coping with difficult people through the art of developing alternate ... modes of communication skills, and, at book's end, what to do with traits one can't stand in oneself. First published 1994; this is the Revised & Updated Edition. 22 chapters in 4 parts: I, Getting to Know the People You Can't Stand; II, Surviving Through Skillful Communication; III, Bringing Out the Best in People at Their Worst; and IV, Communication in a Digital Age, followed by Appendix: How to Change Your Attitude. Read more Show Less

Ships from: Berkeley, CA

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
$45.00
Seller since 2014

Feedback rating:

(113)

Condition: New
Brand new.

Ships from: acton, MA

Usually ships in 1-2 business days

  • Standard, 48 States
  • Standard (AK, HI)
Page 1 of 1
Showing All
Close
Sort by

Overview

The international bestseller--­­more than 500,000 copies sold!

With their 1994 international bestseller, Dealing with People You Can't Stand, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, cell phones, the Internet, voice mail, and other technological wonders designed to bring people closer together have only made it that much harder to avoid "people you can't stand;" even worse, they've also created exciting new ways for annoying people to realize their talent for being pains in the butt.

Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and in cyberspace.

Read More Show Less

Editorial Reviews

Library Journal
Whether at work or at home, we all have to deal with people we can't stand to be around. Our challenge is to develop creative ways to handle these difficult people. Brinkman and Kirschner, both doctors of naturopathic medicine and professional speakers, have just made our job easier with this lively guidebook, in which they identify and explore the psychological roots of ten specific behavior patterns that represent normal people at their worst. Realizing that changing oneself is more realistic than changing the behavior of others, the authors provide a variety of communicative skills that we can cultivate in ourselves to turn conflict into cooperation. Finally, Brinkman and Kirschner (How To Handle Difficult People with Tact and Skill, McGraw, 1994) illustrate how to use these skills with each of the ten problem behaviors. While all problem behaviors might not fit nicely into one of their ten categories, the authors do provide a dynamic assortment of interpersonal communication tools for managing most difficult people. Highly recommended for all libraries.-David R. Johnson, Louisiana State Univ. Lib., Eunice
Read More Show Less

Product Details

  • ISBN-13: 9780071379441
  • Publisher: McGraw-Hill Companies, The
  • Publication date: 2/27/2002
  • Edition description: REV
  • Edition number: 2
  • Pages: 224
  • Product dimensions: 6.00 (w) x 9.00 (h) x 0.61 (d)

Meet the Author

Dr. Rick Brinkman and Dr. Rick Kirschner are naturopathic physicians, professional speakers, and trainers, and the coauthors of the bestselling audio and video tapes How to Deal with Difficult People, which have sold more than 300,000 copies. Since 1980, they have shared their insights with audiences across the nation and around the world through their company, R&R Productions.

Read More Show Less

Table of Contents

The 10 Types of Difficult People
  • the Attacker
  • the Know-it-all
  • The Yes Person
  • The Complainer
  • Etc.
The Window of Understanding.
Turning Conflict into Cooperation.
The 9 Essential Take-Charge Skills
Read More Show Less

Customer Reviews

Average Rating 4
( 10 )
Rating Distribution

5 Star

(3)

4 Star

(5)

3 Star

(1)

2 Star

(1)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously
Sort by: Showing all of 10 Customer Reviews
  • Anonymous

    Posted January 22, 2002

    Rules to deal with anyone in the workplace

    It is not a book to read straight through. But definitely a book to pick up to read if you have people in the workplace who fit the 'types' broken down in the book!! Always good to refer to as you are dealing with various characters in the workplace and in life in general!!

    3 out of 3 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted November 20, 2007

    A Must Read

    This is not only a great book for the workplace but can be incorporated into all aspect of life. Other have asked to borrow but I plan to give as gifts so that I can keep my copy handy for reference.

    2 out of 2 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted September 17, 2007

    This really is helpful!

    The ideas in this book can be adapted for almost any situation. A subtitle could be 'or people who you love who have difficult personality traits' It is written for the work place, but I have used with my children, with friends, and even with in-laws. I recommend it for anyone who has difficult people in their lives.

    1 out of 1 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted October 25, 2004

    A Good Read!

    You know these people from the office: the dominating Tank, the undermining Sniper, the explosive Grenade and the smarmy Know-It-All. For your sake, here's hoping you only have one or two of them running around your cubicle farm. Unfortunately, the work world is fraught with complainers, cheats, toadies and downers. To avoid becoming a downer yourself, you need coping strategies. Authors Dr. Rick Brinkman and Dr. Rick Kirschner describe 10 difficult, if slightly contrived, personalities and provide communications techniques for dealing with them. This is not a textbook, being slim on attributions and facts. It is, rather, a feel-good handbook of simple suggestions for using tactics and popular psychology to deal with someone you'd actually rather strangle. Given that choice, conversation is a better strategy. We hope it works for you, and suggests this light but well-intentioned book to human resources professionals, managers with problem employees and you, if you're feeling particularly homicidal about that knuckle-cracking, gum-popping slacker in the next cubby.

    1 out of 1 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
  • Posted April 30, 2012

    I Also Recommend:

    Useful book for dealing with difficult people in the office. Pro

    Useful book for dealing with difficult people in the office. Provides some practical tips and simulates conversations that I found helpful in working with complex personality types. I've struggled particularly with a difficult boss and found this book of great use alongside a guidebook I've recommended here. Like other reviewers have said, this is a book to keep for references and not something you will necessarily read through entirely.

    Was this review helpful? Yes  No   Report this review
  • Posted December 20, 2011

    more from this reviewer

    Very helpful--in theory

    I needed this book when I found myself working with an unbelievably Horrible Boss (think, "The Devil Wears Prada") I found the book an easy read and could appreciate the advice overall; however, putting its guidance and wisdom to practical use turned out not to be as easy...since I ended up telling my Horrible Boss where to shove this book :) Notwithstanding, I see this book as a reference that one can return to again and again, when needed, and I think that with a little practice and effort on the part of the reader, it WILL help.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted June 15, 2009

    It is useful

    I have read some chapters and skim through others. This book gave me a different way to look at others views and see myself in every situation.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted November 19, 2009

    No text was provided for this review.

  • Anonymous

    Posted January 22, 2010

    No text was provided for this review.

  • Anonymous

    Posted January 22, 2010

    No text was provided for this review.

Sort by: Showing all of 10 Customer Reviews

If you find inappropriate content, please report it to Barnes & Noble
Why is this product inappropriate?
Comments (optional)